📊 Rating Breakdown

5 stars
29
4 stars
32
3 stars
12
2 stars
6
1 stars
2

📝 User Reviews (81)

Mike Murphy 👑
Mar 23, 2024
★★★☆☆

It's okay

We use When I Work for our bookstore. returns processing is useful. However, integration failures with third-party apps has caused headaches. Looking at alternatives.

👍 Pros

- Vendor management

👎 Cons

- Reporting could be more detailed

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Adam Scott 👑
Mar 6, 2024
★★★★★

Game changer for us

Coming from an old-school register, When I Work was a game changer. Easy setup, great training, and the returns processing is fantastic.

👍 Pros

- Multi-location sync
- Purchase orders
- Employee management
- Discount scheduling

👎 Cons

- None so far

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Joyce Chen 👑
Feb 18, 2024
★★★★★

Perfect for our needs

Family hardware store for 30 years. When I Work modernized our operations without complicating things. Exactly what we needed.

👍 Pros

- Returns processing
- Customer database
- Easy to use
- Affordable
- Quick setup

👎 Cons

- None so far

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✓ Would recommend
Nicole Adams ⭐
Feb 18, 2024
★★★★☆

Recommended with caveats

Does what it promises. The customer tracking is particularly useful for our hardware store. Minor gripes but overall satisfied.

👍 Pros

- Barcode scanning
- Time clock
- Discount scheduling

👎 Cons

- Reporting could be more detailed
- Some features require add-ons

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George Ramos 👑
Feb 1, 2024
★★★★★

Outstanding product

Quick service, reliable hardware, excellent barcode scanning. What more could you ask for? Been a customer for 4 years.

👍 Pros

- Inventory management
- Layaway feature
- Stock alerts
- Commission tracking
- Affordable

👎 Cons

- None so far

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Raymond Ward 👑
Jan 15, 2024
★★★★☆

Solid choice overall

Four stars because there's always room for improvement. That said, When I Work handles our smoke shop well. purchase orders is a highlight.

👍 Pros

- Barcode scanning
- Sales analytics
- Vendor management
- Price labeling

👎 Cons

- Hardware is a bit pricey
- Some features require add-ons
- The learning curve was steep

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Brenda Lewis 👑
Nov 23, 2023
★★★★☆

Solid choice overall

Solid POS system. purchase orders is excellent, sales analytics could use some improvement. Still recommend for convenience store.

👍 Pros

- Multi-location sync
- Stock alerts
- Vendor management
- Good support

👎 Cons

- The mobile app needs work
- Hardware is a bit pricey
- Integration options are limited

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Gregory Watson 👑
Nov 5, 2023
★★★★☆

Reliable and functional

Reliable and straightforward. Not the flashiest POS but layaway feature and e-commerce integration work exactly as advertised.

👍 Pros

- Customer tracking
- Employee management
- Layaway feature
- Loyalty rewards
- Easy to use

👎 Cons

- The mobile app needs work
- Receipt customization is basic
- Integration options are limited

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Peter Stewart 👑
Oct 18, 2023
★★★★★

Best decision for our business

Hands down the best POS for thrift store. We've tried Square and Toast before settling on When I Work. Much better fit for our needs.

👍 Pros

- Matrix inventory
- Reliable
- Affordable
- Modern interface

👎 Cons

- None so far

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Eric Sanders 👑
Oct 18, 2023
★★★☆☆

Average experience

Three stars because it's neither great nor terrible. When I Work handles transactions fine but login issues for staff is a real problem.

👍 Pros

- Matrix inventory

👎 Cons

- Hardware is a bit pricey
- Customer support hours are limited
- Integration options are limited

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✓ Would recommend