📊 Rating Breakdown

5 stars
29
4 stars
32
3 stars
12
2 stars
6
1 stars
2

📝 User Reviews (81)

Rebecca Foster 👑
Nov 12, 2024
★★★☆☆

It's okay

Three stars because it's neither great nor terrible. When I Work handles transactions fine but data loss after updates is a real problem.

👍 Pros

- E-commerce integration
- Vendor management
- Price labeling

👎 Cons

- Customer support hours are limited

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Mike Chen ⭐
Oct 30, 2024
★★★★★

Outstanding product

Implemented When I Work across all 7 locations. Consistent performance and the purchase orders makes multi-store management easy.

👍 Pros

- Customer tracking
- Employee management
- Easy to use
- Affordable

👎 Cons

- None so far

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✓ Would recommend
Emily Rodriguez 👑
Oct 4, 2024
★★★★☆

Does the job well

Solid POS system. multi-location sync is excellent, sales analytics could use some improvement. Still recommend for retail store.

👍 Pros

- Customer tracking
- Customer database
- Easy to use

👎 Cons

- Hardware is a bit pricey

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Brittany Moore 👑
Sep 20, 2024
★★★★☆

Good value for money

Happy with our purchase. When I Work runs our jewelry store smoothly. The gift card system took some getting used to but works well now.

👍 Pros

- Inventory management
- Customer tracking
- Gift card system
- Returns processing
- Affordable

👎 Cons

- Setup took longer than expected
- The learning curve was steep
- Integration options are limited

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Marcus Turner 👑
Sep 6, 2024
★★★★★

Love this system

Five stars because they earned it. Been with When I Work for 4 years. Every update makes the system better.

👍 Pros

- Gift card system
- Layaway feature
- Easy to use

👎 Cons

- None so far

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✓ Would recommend
Frances Chen 👑
Aug 9, 2024
★★☆☆☆

Expected more

Disappointing experience with When I Work. The inventory management rarely works as advertised. system crashes during peak hours has cost us customers.

👍 Pros

- Barcode scanning
- Loyalty rewards
- Discount scheduling

👎 Cons

- Hardware is a bit pricey
- Some features require add-ons
- The learning curve was steep
- Integration options are limited

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Kevin Watson 👑
Jul 10, 2024
★★★★☆

Great system with minor issues

Great barcode scanning, decent loyalty rewards. Support could be faster but they do resolve issues. Good value for a grocery store.

👍 Pros

- Inventory management
- Stock alerts
- Price labeling
- Commission tracking

👎 Cons

- Customer support hours are limited

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Sharon Richardson 👑
May 10, 2024
★★★★★

Highly recommend When I Work

Quick service, reliable hardware, excellent customer tracking. What more could you ask for? Been a customer for 2 years.

👍 Pros

- Inventory management
- Gift card system
- Easy to use
- Reliable
- Quick setup

👎 Cons

- None so far

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✓ Would recommend
Heather Brooks 👑
May 10, 2024
★★★★☆

Works great for us

Happy with our purchase. When I Work runs our convenience store smoothly. The purchase orders took some getting used to but works well now.

👍 Pros

- Stock alerts
- Vendor management
- Modern interface
- Quick setup

👎 Cons

- Hardware is a bit pricey
- Setup took longer than expected
- Offline mode is limited

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✓ Would recommend
Nathan Garcia 👑
Apr 24, 2024
★★★★★

Game changer for us

Our pet store does 200+ transactions daily. When I Work never skips a beat. layaway feature saves us hours every week.

👍 Pros

- Inventory management
- Easy to use
- Good support

👎 Cons

- None so far

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✓ Would recommend