📊 Rating Breakdown

5 stars
29
4 stars
32
3 stars
12
2 stars
6
1 stars
2

📝 User Reviews (81)

Tom Hill 👑
Mar 11, 2025
★★★★☆

Works great for us

Overall very happy with When I Work. The employee management works great. Knocked off one star because receipt customization is basic, but nothing major.

👍 Pros

- Purchase orders
- Gift card system
- Loyalty rewards
- Good support
- Modern interface

👎 Cons

- The mobile app needs work
- Setup took longer than expected
- The learning curve was steep

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✓ Would recommend
Laura Jackson 👑
Feb 17, 2025
★★★★★

Outstanding product

If you're on the fence about When I Work, just do it. We were hesitant at first but the gift card system and e-commerce integration won us over.

👍 Pros

- Inventory management
- Layaway feature
- Loyalty rewards
- Customer database
- Modern interface

👎 Cons

- None so far

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✓ Would recommend
Eric Coleman 👑
Feb 17, 2025
★★★★☆

Works great for us

Reliable and straightforward. Not the flashiest POS but stock alerts and discount scheduling work exactly as advertised.

👍 Pros

- Inventory management
- Multi-location sync
- E-commerce integration
- Easy to use

👎 Cons

- Customer support hours are limited

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✓ Would recommend
Emily Rodriguez 👑
Feb 5, 2025
★★★★★

Highly recommend When I Work

If you're on the fence about When I Work, just do it. We were hesitant at first but the customer tracking and e-commerce integration won us over.

👍 Pros

- Layaway feature
- Sales analytics
- Affordable

👎 Cons

- None so far

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✓ Would recommend
Margaret Kim 👑
Jan 25, 2025
★★★★★

Outstanding product

The gift card system feature alone pays for itself. Add in vendor management and it's a no-brainer for any bookstore.

👍 Pros

- Gift card system
- Customer database
- Matrix inventory
- Discount scheduling
- Reliable

👎 Cons

- None so far

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✓ Would recommend
Marcus Powell 👑
Jan 25, 2025
★★★★☆

Recommended with caveats

Overall very happy with When I Work. The customer tracking works great. Knocked off one star because integration options are limited, but nothing major.

👍 Pros

- E-commerce integration
- Sales analytics
- Customer database
- Quick setup

👎 Cons

- Offline mode is limited

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✓ Would recommend
Kevin Watson 👑
Jan 1, 2025
★★★☆☆

Mixed feelings

Three stars because it's neither great nor terrible. When I Work handles transactions fine but inventory sync issues between locations is a real problem.

👍 Pros

- Gift card system
- Returns processing
- Vendor management

👎 Cons

- Setup took longer than expected
- The learning curve was steep

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✓ Would recommend
Melissa Walker 👑
Dec 20, 2024
★★★★★

Excellent POS system!

Family bookstore for 30 years. When I Work modernized our operations without complicating things. Exactly what we needed.

👍 Pros

- Multi-location sync
- Gift card system
- Vendor management
- Good support
- Reliable

👎 Cons

- None so far

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✓ Would recommend
Nancy Lewis 👑
Dec 8, 2024
★★★★☆

Mostly satisfied

Four stars because there's always room for improvement. That said, When I Work handles our hardware store well. gift card system is a highlight.

👍 Pros

- Barcode scanning
- Purchase orders
- Returns processing
- Sales analytics
- Modern interface

👎 Cons

- Offline mode is limited
- Integration options are limited

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✓ Would recommend
Marcus Bradley 👑
Nov 25, 2024
★★★★★

Worth every penny

Switched from Aloha to When I Work last year. Best decision we made. customer tracking and vendor management have streamlined our entire operation.

👍 Pros

- Barcode scanning
- Stock alerts
- Easy to use

👎 Cons

- None so far

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✓ Would recommend