📊 Rating Breakdown

5 stars
29
4 stars
32
3 stars
12
2 stars
6
1 stars
2

📝 User Reviews (81)

Stephanie Hill 👑
Jul 17, 2025
★★★★★

Outstanding product

Quick service, reliable hardware, excellent gift card system. What more could you ask for? Been a customer for 5 years.

👍 Pros

- Sales analytics
- Good support
- Modern interface

👎 Cons

- None so far

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✓ Would recommend
Catherine Kim 👑
Jul 10, 2025
★★★★☆

Good POS, room to improve

Four months in and When I Work is working well. Staff trained quickly on the customer tracking. Wish setup took longer than expected was included.

👍 Pros

- E-commerce integration
- Time clock
- Discount scheduling

👎 Cons

- The mobile app needs work
- Reporting could be more detailed
- The learning curve was steep

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✓ Would recommend
Joyce Davis 👑
Jul 2, 2025
★★★★☆

Happy with When I Work

Four months in and When I Work is working well. Staff trained quickly on the multi-location sync. Wish setup took longer than expected was included.

👍 Pros

- Barcode scanning
- Purchase orders
- Easy to use
- Good support
- Affordable

👎 Cons

- The learning curve was steep

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✓ Would recommend
Diane Myers 👑
Jul 2, 2025
★★★★☆

Does the job well

We've been on When I Work for 13 months. Does everything we need. layaway feature is great, wish the receipt customization is basic was better.

👍 Pros

- Stock alerts
- Loyalty rewards
- Discount scheduling
- Easy to use

👎 Cons

- Some features require add-ons
- Customer support hours are limited
- Receipt customization is basic

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Joyce Chen 👑
Jul 2, 2025
★★★☆☆

Has potential

Mixed feelings about When I Work. The customer tracking is great but we've had issues with credit card processing failures. Support helped eventually.

👍 Pros

- Easy to use
- Reliable
- Modern interface

👎 Cons

- Reporting could be more detailed
- Offline mode is limited
- Integration options are limited

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✓ Would recommend
Diana Carter 👑
Jun 15, 2025
★★★☆☆

Room for improvement

Middle of the road. When I Work works for basic retail store needs. If you need advanced stock alerts, look elsewhere.

👍 Pros

- Gift card system
- Price labeling

👎 Cons

- Setup took longer than expected
- Receipt customization is basic

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✓ Would recommend
Donna Zhang 👑
May 19, 2025
★★★★☆

Solid choice overall

Solid POS system. layaway feature is excellent, e-commerce integration could use some improvement. Still recommend for liquor store.

👍 Pros

- Customer tracking
- Multi-location sync
- Employee management
- Price labeling

👎 Cons

- Setup took longer than expected
- Integration options are limited

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✓ Would recommend
Chris Johnson 👑
May 1, 2025
★★★★★

Perfect for our needs

Quick service, reliable hardware, excellent returns processing. What more could you ask for? Been a customer for 4 years.

👍 Pros

- Gift card system
- Returns processing
- Vendor management
- Price labeling
- Commission tracking

👎 Cons

- None so far

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✓ Would recommend
Carlos Murphy 👑
Apr 21, 2025
★★★★☆

Works great for us

Four stars because there's always room for improvement. That said, When I Work handles our grocery store well. layaway feature is a highlight.

👍 Pros

- Employee management
- Gift card system
- Loyalty rewards
- Vendor management

👎 Cons

- The mobile app needs work
- The learning curve was steep
- Offline mode is limited

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✓ Would recommend
Amber Reed 👑
Mar 11, 2025
★★★★☆

Solid choice overall

We've been on When I Work for 20 months. Does everything we need. returns processing is great, wish the reporting could be more detailed was better.

👍 Pros

- Customer tracking
- Returns processing
- Price labeling
- Commission tracking

👎 Cons

- The mobile app needs work
- The learning curve was steep
- Integration options are limited

Was this helpful?
✓ Would recommend