📊 Rating Breakdown

5 stars
29
4 stars
32
3 stars
12
2 stars
6
1 stars
2

📝 User Reviews (81)

Paul Murphy 👑
Oct 7, 2025
★★☆☆☆

Looking for alternatives

Two stars because it occasionally works. credit card processing failures is a constant battle. Support takes days to respond.

👍 Pros

- Layaway feature
- Easy to use

👎 Cons

- The mobile app needs work
- Receipt customization is basic
- Credit card processing failures
- Integration failures with third-party apps
- Payment terminal disconnects

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Amanda Wright 👑
Sep 21, 2025
★★★★☆

Reliable and functional

Four months in and When I Work is working well. Staff trained quickly on the gift card system. Wish the mobile app needs work was included.

👍 Pros

- Purchase orders
- Price labeling
- Commission tracking
- Matrix inventory
- Easy to use

👎 Cons

- Customer support hours are limited

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✓ Would recommend
James Sanders 👑
Sep 10, 2025
★★★★★

Love this system

Our convenience store does 200+ transactions daily. When I Work never skips a beat. barcode scanning saves us hours every week.

👍 Pros

- E-commerce integration
- Loyalty rewards
- Customer database
- Time clock

👎 Cons

- None so far

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Michelle Reed 👑
Aug 28, 2025
★★★★★

Game changer for us

The barcode scanning feature alone pays for itself. Add in price labeling and it's a no-brainer for any convenience store.

👍 Pros

- Commission tracking
- Matrix inventory
- Affordable

👎 Cons

- None so far

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✓ Would recommend
Marcus Powell 👑
Aug 22, 2025
★★★★★

Game changer for us

Our accountant loves the stock alerts. Our staff loves the interface. I love not dealing with POS headaches anymore.

👍 Pros

- Layaway feature
- Vendor management
- Reliable
- Affordable
- Quick setup

👎 Cons

- None so far

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✓ Would recommend
Sharon Rivera 👑
Aug 22, 2025
★★★★☆

Good POS, room to improve

Overall very happy with When I Work. The stock alerts works great. Knocked off one star because receipt customization is basic, but nothing major.

👍 Pros

- Vendor management
- Time clock
- Discount scheduling

👎 Cons

- Reporting could be more detailed
- Customer support hours are limited

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Sharon Rivera 👑
Aug 15, 2025
★★★★☆

Good value for money

Four stars because there's always room for improvement. That said, When I Work handles our sporting goods store well. gift card system is a highlight.

👍 Pros

- Layaway feature
- Returns processing
- Vendor management

👎 Cons

- Reporting could be more detailed
- Hardware is a bit pricey
- Integration options are limited

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✓ Would recommend
Gregory Bailey 👑
Aug 8, 2025
★★★★☆

Good POS, room to improve

Four months in and When I Work is working well. Staff trained quickly on the inventory management. Wish hardware is a bit pricey was included.

👍 Pros

- Purchase orders
- Employee management
- Loyalty rewards
- Matrix inventory

👎 Cons

- The mobile app needs work

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✓ Would recommend
Jerry Stewart 👑
Aug 1, 2025
★★★★★

Highly recommend When I Work

Hands down the best POS for smoke shop. We've tried Square and Toast before settling on When I Work. Much better fit for our needs.

👍 Pros

- E-commerce integration
- Commission tracking
- Good support
- Modern interface

👎 Cons

- None so far

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✓ Would recommend
Diana Carter 👑
Aug 1, 2025
★★★★☆

Happy with When I Work

Upgraded from their older system. Big improvement in customer tracking. Still working out some kinks with customer support hours are limited.

👍 Pros

- Purchase orders
- Employee management
- Stock alerts
- Customer database

👎 Cons

- The mobile app needs work
- Hardware is a bit pricey

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✓ Would recommend