📊 Rating Breakdown

5 stars
29
4 stars
32
3 stars
12
2 stars
6
1 stars
2

📝 User Reviews (81)

Lauren Howard 👑
2w ago
★★★★★

Finally found the right POS

Implemented When I Work across all 8 locations. Consistent performance and the inventory management makes multi-store management easy.

👍 Pros

- Purchase orders
- Returns processing
- E-commerce integration
- Discount scheduling

👎 Cons

- None so far

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✓ Would recommend
Gregory Watson 👑
2w ago
★★★★★

Game changer for us

Third POS system we've tried. Finally found the right one with When I Work. The purchase orders alone was worth the switch.

👍 Pros

- Inventory management
- E-commerce integration
- Discount scheduling
- Reliable

👎 Cons

- None so far

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✓ Would recommend
Kevin Rogers 👑
2w ago
★★★☆☆

Has potential

Mixed feelings about When I Work. The stock alerts is great but we've had issues with slow transaction processing. Support helped eventually.

👍 Pros

- E-commerce integration
- Discount scheduling

👎 Cons

- Reporting could be more detailed
- Hardware is a bit pricey
- The learning curve was steep

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✓ Would recommend
James Wilson ⭐
3w ago
★★★★★

Best decision for our business

Switched from Lightspeed to When I Work last year. Best decision we made. barcode scanning and e-commerce integration have streamlined our entire operation.

👍 Pros

- Inventory management
- Customer tracking
- Price labeling
- Matrix inventory
- Modern interface

👎 Cons

- None so far

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✓ Would recommend
Janet Park 👑
Oct 31, 2025
★★★★★

Worth every penny

The purchase orders feature alone pays for itself. Add in vendor management and it's a no-brainer for any thrift store.

👍 Pros

- Inventory management
- Returns processing
- E-commerce integration
- Commission tracking

👎 Cons

- None so far

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✓ Would recommend
Margaret Kim 👑
Oct 31, 2025
★★★★☆

Good value for money

Solid POS system. barcode scanning is excellent, e-commerce integration could use some improvement. Still recommend for retail store.

👍 Pros

- Multi-location sync
- Purchase orders
- Returns processing
- Time clock
- Good support

👎 Cons

- Hardware is a bit pricey

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✓ Would recommend
Jessica Campbell 👑
Oct 31, 2025
★★★★☆

Good value for money

Four stars because there's always room for improvement. That said, When I Work handles our liquor store well. purchase orders is a highlight.

👍 Pros

- Inventory management
- Customer tracking
- Multi-location sync
- Commission tracking
- Reliable

👎 Cons

- The learning curve was steep

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✓ Would recommend
Eric Coleman 👑
Oct 28, 2025
★★★☆☆

Some pros, some cons

Decent system with some frustrating limitations. multi-location sync is good. payment terminal disconnects makes me hesitant to fully recommend.

👍 Pros

- Purchase orders
- Returns processing
- Good support

👎 Cons

- The learning curve was steep
- Customer support hours are limited
- Integration options are limited

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✓ Would recommend
Raymond White 👑
Oct 16, 2025
★★★★★

Exceeded expectations

Our hardware store does 200+ transactions daily. When I Work never skips a beat. purchase orders saves us hours every week.

👍 Pros

- E-commerce integration
- Vendor management
- Customer database

👎 Cons

- None so far

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✓ Would recommend
Brenda Walker 👑
Oct 16, 2025
★★☆☆☆

Not as advertised

Disappointing experience with When I Work. The employee management rarely works as advertised. reports showing incorrect data has cost us customers.

👍 Pros

- E-commerce integration

👎 Cons

- Hardware is a bit pricey
- Setup took longer than expected
- Some features require add-ons
- System crashes during peak hours
- Credit card processing failures

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✓ Would recommend