📊 Rating Breakdown

5 stars
29
4 stars
32
3 stars
12
2 stars
6
1 stars
2

📝 User Reviews (81)

Joyce Barnes 👑
2d ago
★★★★★

Best decision for our business

Our liquor store does 200+ transactions daily. When I Work never skips a beat. inventory management saves us hours every week.

👍 Pros

- Inventory management
- Layaway feature
- Matrix inventory
- Reliable

👎 Cons

- None so far

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Adam Young 👑
2d ago
★★★★★

Outstanding product

Family bookstore for 30 years. When I Work modernized our operations without complicating things. Exactly what we needed.

👍 Pros

- Employee management
- Gift card system
- Stock alerts
- E-commerce integration
- Time clock

👎 Cons

- None so far

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Karen Lewis 👑
2d ago
★★★☆☆

Decent but frustrating

Middle of the road. When I Work works for basic toy store needs. If you need advanced stock alerts, look elsewhere.

👍 Pros

- Purchase orders
- Easy to use

👎 Cons

- Customer support hours are limited
- Integration options are limited

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Ann Zhang 👑
3d ago
★★★★★

Finally found the right POS

Family grocery store for 30 years. When I Work modernized our operations without complicating things. Exactly what we needed.

👍 Pros

- Stock alerts
- Time clock
- Easy to use
- Quick setup

👎 Cons

- None so far

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✓ Would recommend
Stephanie Hill 👑
4d ago
★★★★★

Excellent POS system!

Been using When I Work for 3 months now and couldn't be happier. The gift card system is exactly what we needed. Staff picked it up in no time.

👍 Pros

- Inventory management
- Returns processing
- Discount scheduling

👎 Cons

- None so far

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Nicole Young 👑
5d ago
★★★★☆

Mostly satisfied

Happy with our purchase. When I Work runs our gift shop smoothly. The multi-location sync took some getting used to but works well now.

👍 Pros

- Returns processing
- Loyalty rewards
- Vendor management
- Customer database

👎 Cons

- Setup took longer than expected

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Jerry Rivera 👑
5d ago
★☆☆☆☆

Complete waste of money

Do not buy. login issues for staff crashed during our busiest day. Support blamed our internet. It wasn't our internet.

👍 Pros

- Modern interface

👎 Cons

- Setup took longer than expected
- Customer support hours are limited
- Credit card processing failures

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Amy Simmons 👑
1w ago
★★☆☆☆

Not as advertised

Can't recommend. We liked the purchase orders demo but real-world performance is poor. slow transaction processing constantly.

👍 Pros

- Vendor management

👎 Cons

- System crashes during peak hours
- Reports showing incorrect data
- Slow transaction processing
- Data loss after updates

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Jerry Rivera 👑
1w ago
★★★☆☆

Mixed feelings

Functional but underwhelming. employee management sold us on When I Work but the reality of system crashes during peak hours wasn't mentioned in sales.

👍 Pros

- Inventory management
- Purchase orders

👎 Cons

- Some features require add-ons

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✓ Would recommend
Kevin Rogers 👑
1w ago
★★☆☆☆

Not as advertised

Save yourself the trouble. When I Work has potential but slow transaction processing and poor support make it not worth it.

👍 Pros

- Purchase orders
- Returns processing
- Loyalty rewards

👎 Cons

- Reporting could be more detailed
- Setup took longer than expected
- The learning curve was steep
- Customer support hours are limited
- Data loss after updates

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✓ Would recommend