📊 Rating Breakdown

5 stars
133
4 stars
93
3 stars
27
2 stars
8
1 stars
5

📝 User Reviews (266)

Adam Scott 👑
Aug 22, 2025
★☆☆☆☆

Terrible experience

One star is generous. credit card processing failures every single day. Going back to our old system.

👍 Pros

- Happy hour pricing
- Modifier handling

👎 Cons

- Customer support hours are limited
- Reports showing incorrect data
- Data loss after updates
- Payment terminal disconnects

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Tom Jin 🌱
Aug 15, 2025
★★★★☆

Good POS, room to improve

Great inventory tracking, decent guest profiles. Support could be faster but they do resolve issues. Good value for a fast casual spot.

👍 Pros

- Table management
- Reservation system
- Waitlist management
- Good support

👎 Cons

- Reporting could be more detailed
- Hardware is a bit pricey

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Robert Garcia 👑
Aug 15, 2025
★★★★☆

Good POS, room to improve

Four months in and Upserve is working well. Staff trained quickly on the inventory tracking. Wish integration options are limited was included.

👍 Pros

- Online ordering integration
- Mobile ordering
- Modifier handling

👎 Cons

- Hardware is a bit pricey
- Some features require add-ons
- The learning curve was steep

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Henry Martin 👑
Aug 8, 2025
★★★★★

Best decision for our business

We run a busy bistro and Upserve handles everything we throw at it. Weekend rushes, happy hours, you name it. Solid system.

👍 Pros

- Inventory tracking
- Mobile ordering
- Real-time reporting

👎 Cons

- None so far

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Karen Lewis 👑
Aug 8, 2025
★★★★★

Game changer for us

Switched from MICROS to Upserve last year. Best decision we made. happy hour pricing and loyalty program have streamlined our entire operation.

👍 Pros

- Table management
- Real-time reporting
- Tableside ordering
- Course firing
- Affordable

👎 Cons

- None so far

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George Clark 👑
Aug 8, 2025
★★★★☆

Works great for us

Does what it promises. The kitchen display system is particularly useful for our fast casual spot. Minor gripes but overall satisfied.

👍 Pros

- Split check feature
- Tableside ordering
- Modifier handling

👎 Cons

- Reporting could be more detailed
- Hardware is a bit pricey
- Some features require add-ons

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Rebecca Anderson 👑
Aug 1, 2025
★★★★☆

Mostly satisfied

Does what it promises. The table management is particularly useful for our sushi restaurant. Minor gripes but overall satisfied.

👍 Pros

- Staff scheduling
- Modifier handling
- Modern interface

👎 Cons

- Hardware is a bit pricey
- Setup took longer than expected
- The learning curve was steep

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Jonathan Park 👑
Jul 17, 2025
★★★★★

Outstanding product

Hands down the best POS for fast casual spot. We've tried Square and Toast before settling on Upserve. Much better fit for our needs.

👍 Pros

- Table management
- Split check feature
- Loyalty program
- Modifier handling

👎 Cons

- None so far

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Nathan Garcia 👑
Jul 17, 2025
★★★★★

Outstanding product

We run a busy taco shop and Upserve handles everything we throw at it. Weekend rushes, happy hours, you name it. Solid system.

👍 Pros

- Online ordering integration
- Waitlist management
- Easy to use

👎 Cons

- None so far

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Willie Long 👑
Jul 17, 2025
★★★★☆

Mostly satisfied

Four months in and Upserve is working well. Staff trained quickly on the table management. Wish some features require add-ons was included.

👍 Pros

- Staff scheduling
- Loyalty program
- Real-time reporting
- Delivery integration
- Modern interface

👎 Cons

- The learning curve was steep
- Customer support hours are limited
- Offline mode is limited

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✓ Would recommend