📊 Rating Breakdown

5 stars
133
4 stars
93
3 stars
27
2 stars
8
1 stars
5

📝 User Reviews (266)

Adam Bennett 👑
Jun 26, 2023
★★★★☆

Good value for money

Happy with our purchase. Upserve runs our fast casual spot smoothly. The tip management took some getting used to but works well now.

👍 Pros

- Table management
- Happy hour pricing
- Tableside ordering
- Guest profiles

👎 Cons

- Hardware is a bit pricey
- Customer support hours are limited

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✓ Would recommend
Harold Mitchell 👑
Jun 26, 2023
★★★☆☆

Decent but frustrating

Average POS system. Does the basics fine. happy hour pricing works well but login issues for staff has been frustrating. Considering options.

👍 Pros

- Online ordering integration
- Kitchen printer routing
- Waitlist management

👎 Cons

- Reporting could be more detailed
- Setup took longer than expected
- Receipt customization is basic

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✓ Would recommend
Tyler King 👑
Jun 26, 2023
★★★★★

Exceeded expectations

Family taco shop for 30 years. Upserve modernized our operations without complicating things. Exactly what we needed.

👍 Pros

- Happy hour pricing
- Tableside ordering
- Good support
- Quick setup

👎 Cons

- None so far

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✓ Would recommend
Kimberly Anderson 👑
May 17, 2023
★★★★☆

Reliable and functional

Solid POS system. inventory tracking is excellent, modifier handling could use some improvement. Still recommend for sports bar.

👍 Pros

- Staff scheduling
- Happy hour pricing
- Course firing
- Waitlist management
- Modern interface

👎 Cons

- Receipt customization is basic

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✓ Would recommend
Tom Hill 👑
May 17, 2023
★☆☆☆☆

Don't make our mistake

Worst POS decision we made. printer connectivity problems constantly. The kitchen display system they advertise? Doesn't work half the time.

👍 Pros

- Inventory tracking
- Tableside ordering
- Easy to use

👎 Cons

- Setup took longer than expected
- Slow transaction processing
- Data loss after updates

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✓ Would recommend
Brenda Walker 👑
Apr 26, 2023
★★★★★

Finally found the right POS

We run a busy fine dining establishment and Upserve handles everything we throw at it. Weekend rushes, happy hours, you name it. Solid system.

👍 Pros

- Inventory tracking
- Kitchen printer routing
- Good support
- Modern interface

👎 Cons

- None so far

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✓ Would recommend
Paul Mitchell ⭐
Apr 26, 2023
★★★☆☆

Average experience

It works, but that's about it. reservation system is decent. We expected more from loyalty program based on the demos.

👍 Pros

- Mobile ordering
- Real-time reporting

👎 Cons

- Reporting could be more detailed
- Offline mode is limited

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✓ Would recommend
Rachel Green 🌱
Apr 6, 2023
★★★★☆

Reliable and functional

Four months in and Upserve is working well. Staff trained quickly on the online ordering integration. Wish setup took longer than expected was included.

👍 Pros

- Table management
- Tip management
- Split check feature
- Waitlist management
- Good support

👎 Cons

- The learning curve was steep
- Offline mode is limited
- Integration options are limited

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✓ Would recommend
Heather Brooks 👑
Apr 6, 2023
★★★★☆

Recommended with caveats

Good POS for the price. staff scheduling is excellent. Lost a star because some features require add-ons needs work. Would still recommend.

👍 Pros

- Menu customization
- Tip management
- Mobile ordering
- Guest profiles
- Easy to use

👎 Cons

- The learning curve was steep
- Receipt customization is basic

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✓ Would recommend
Sharon Walker 👑
Apr 6, 2023
★★★★★

Worth every penny

Switched from Toast to Upserve last year. Best decision we made. happy hour pricing and guest profiles have streamlined our entire operation.

👍 Pros

- Delivery integration
- Affordable
- Modern interface

👎 Cons

- None so far

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✓ Would recommend