📊 Rating Breakdown

5 stars
133
4 stars
93
3 stars
27
2 stars
8
1 stars
5

📝 User Reviews (266)

Luis King 👑
Oct 18, 2023
★★☆☆☆

Disappointed

Regret switching to Upserve. The table management looked great but payment terminal disconnects has made daily operations difficult.

👍 Pros

- Kitchen display system
- Mobile ordering
- Quick setup

👎 Cons

- Reporting could be more detailed
- Setup took longer than expected
- Customer support hours are limited
- Credit card processing failures

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✓ Would recommend
Frank Walker 👑
Sep 29, 2023
★★★★★

Love this system

Quick service, reliable hardware, excellent happy hour pricing. What more could you ask for? Been a customer for 2 years.

👍 Pros

- Reservation system
- Loyalty program
- Reliable
- Modern interface

👎 Cons

- None so far

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✓ Would recommend
Susan Moore 👑
Sep 29, 2023
★★★☆☆

Room for improvement

Functional but underwhelming. tip management sold us on Upserve but the reality of inventory sync issues between locations wasn't mentioned in sales.

👍 Pros

- Inventory tracking

👎 Cons

- Hardware is a bit pricey
- Setup took longer than expected

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✓ Would recommend
Tom Hill 👑
Sep 29, 2023
★★★★★

Outstanding product

Owner of bistro here. Upserve has been rock solid for 2 years. Support team is responsive and actually helpful.

👍 Pros

- Kitchen display system
- Menu customization
- Reliable

👎 Cons

- None so far

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✓ Would recommend
Jonathan Taylor 👑
Sep 11, 2023
★★★★★

Best decision for our business

Been using Upserve for 2 months now and couldn't be happier. The tip management is exactly what we needed. Staff picked it up in no time.

👍 Pros

- Menu customization
- Course firing
- Waitlist management

👎 Cons

- None so far

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Gregory Watson 👑
Aug 23, 2023
★★★★☆

Works great for us

Overall very happy with Upserve. The happy hour pricing works great. Knocked off one star because the learning curve was steep, but nothing major.

👍 Pros

- Kitchen display system
- Menu customization
- Waitlist management

👎 Cons

- The learning curve was steep
- Customer support hours are limited
- Offline mode is limited

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✓ Would recommend
Carlos Hughes 👑
Aug 23, 2023
★★★★☆

Works great for us

Reliable and straightforward. Not the flashiest POS but split check feature and real-time reporting work exactly as advertised.

👍 Pros

- Menu customization
- Reservation system
- Delivery integration
- Good support

👎 Cons

- The mobile app needs work
- Setup took longer than expected
- Offline mode is limited

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✓ Would recommend
Aaron Wood 👑
Aug 23, 2023
★★★★☆

Works great for us

Solid POS system. online ordering integration is excellent, loyalty program could use some improvement. Still recommend for sushi restaurant.

👍 Pros

- Online ordering integration
- Menu customization
- Staff scheduling
- Real-time reporting
- Guest profiles

👎 Cons

- The learning curve was steep

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✓ Would recommend
Carlos Jenkins 👑
Aug 23, 2023
★★★★★

Excellent POS system!

Family taco shop for 30 years. Upserve modernized our operations without complicating things. Exactly what we needed.

👍 Pros

- Kitchen display system
- Online ordering integration
- Course firing

👎 Cons

- None so far

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✓ Would recommend
Melissa Walker 👑
Aug 4, 2023
★★★★★

Best decision for our business

Family fine dining establishment for 30 years. Upserve modernized our operations without complicating things. Exactly what we needed.

👍 Pros

- Inventory tracking
- Mobile ordering
- Course firing
- Easy to use
- Affordable

👎 Cons

- None so far

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✓ Would recommend