📊 Rating Breakdown

5 stars
133
4 stars
93
3 stars
27
2 stars
8
1 stars
5

📝 User Reviews (266)

Sarah Barnes 👑
Jan 15, 2024
★★★★★

Exceeded expectations

The reservation system feature alone pays for itself. Add in course firing and it's a no-brainer for any restaurant.

👍 Pros

- Real-time reporting
- Kitchen printer routing
- Affordable

👎 Cons

- None so far

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Nicole Nelson 👑
Jan 15, 2024
★★★☆☆

It's okay

Three stars because it's neither great nor terrible. Upserve handles transactions fine but payment terminal disconnects is a real problem.

👍 Pros

- Kitchen printer routing

👎 Cons

- Reporting could be more detailed
- Customer support hours are limited
- Integration options are limited

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Paul Graham 👑
Jan 15, 2024
★★★☆☆

Not bad, not great

It works, but that's about it. happy hour pricing is decent. We expected more from course firing based on the demos.

👍 Pros

- Real-time reporting
- Guest profiles
- Good support

👎 Cons

- The mobile app needs work
- Reporting could be more detailed
- Setup took longer than expected

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Rachel Johnson 👑
Jan 15, 2024
★★★★★

Perfect for our needs

We run a busy pizzeria and Upserve handles everything we throw at it. Weekend rushes, happy hours, you name it. Solid system.

👍 Pros

- Online ordering integration
- Reservation system
- Course firing

👎 Cons

- None so far

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Steve Hall 👑
Jan 15, 2024
★★★★★

Best decision for our business

Third POS system we've tried. Finally found the right one with Upserve. The reservation system alone was worth the switch.

👍 Pros

- Online ordering integration
- Delivery integration
- Modifier handling
- Good support

👎 Cons

- None so far

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Frank Walker 👑
Dec 29, 2023
★★★★★

Worth every penny

Switched from MICROS to Upserve last year. Best decision we made. happy hour pricing and mobile ordering have streamlined our entire operation.

👍 Pros

- Online ordering integration
- Loyalty program
- Course firing
- Guest profiles

👎 Cons

- None so far

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Nicole Adams ⭐
Dec 29, 2023
★★★★★

Perfect for our needs

Owner of fast casual spot here. Upserve has been rock solid for 4 years. Support team is responsive and actually helpful.

👍 Pros

- Online ordering integration
- Reservation system
- Delivery integration
- Quick setup

👎 Cons

- None so far

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Margaret Rivera 👑
Dec 11, 2023
★★★★★

Perfect for our needs

Five stars because they earned it. Been with Upserve for 1 years. Every update makes the system better.

👍 Pros

- Menu customization
- Staff scheduling
- Happy hour pricing

👎 Cons

- None so far

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Donna Alexander 👑
Dec 11, 2023
★★★★★

Best decision for our business

Switched from MICROS to Upserve last year. Best decision we made. happy hour pricing and modifier handling have streamlined our entire operation.

👍 Pros

- Real-time reporting
- Delivery integration
- Modern interface

👎 Cons

- None so far

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✓ Would recommend
Carlos Hall 👑
Dec 11, 2023
★★★★☆

Great system with minor issues

Good POS for the price. reservation system is excellent. Lost a star because the learning curve was steep needs work. Would still recommend.

👍 Pros

- Tip management
- Inventory tracking
- Good support

👎 Cons

- Customer support hours are limited

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✓ Would recommend