📊 Rating Breakdown

5 stars
133
4 stars
93
3 stars
27
2 stars
8
1 stars
5

📝 User Reviews (266)

Harold Reed 👑
Jul 25, 2024
★★★★☆

Solid choice overall

Great happy hour pricing, decent modifier handling. Support could be faster but they do resolve issues. Good value for a bistro.

👍 Pros

- Online ordering integration
- Tip management
- Easy to use
- Reliable

👎 Cons

- The learning curve was steep
- Offline mode is limited
- Integration options are limited

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Kimberly Lewis 👑
Jul 25, 2024
★★★★☆

Does the job well

Happy with our purchase. Upserve runs our coffee shop smoothly. The online ordering integration took some getting used to but works well now.

👍 Pros

- Split check feature
- Loyalty program
- Modifier handling
- Waitlist management
- Reliable

👎 Cons

- Customer support hours are limited

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Karen Ross 👑
Jul 25, 2024
★★★★★

Best decision for our business

Hands down the best POS for pizzeria. We've tried Square and Toast before settling on Upserve. Much better fit for our needs.

👍 Pros

- Waitlist management
- Guest profiles
- Modern interface
- Quick setup

👎 Cons

- None so far

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Dennis Perry 👑
Jul 10, 2024
★☆☆☆☆

Complete waste of money

Avoid Upserve. reports showing incorrect data from day one. Support is unresponsive. Cost us thousands in lost sales.

👍 Pros

- Reservation system
- Kitchen printer routing
- Modern interface

👎 Cons

- The mobile app needs work
- Setup took longer than expected
- Reports showing incorrect data

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Lauren Butler 👑
Jun 25, 2024
★★★★★

Worth every penny

Switched from another POS to Upserve last year. Best decision we made. kitchen display system and course firing have streamlined our entire operation.

👍 Pros

- Online ordering integration
- Happy hour pricing
- Quick setup

👎 Cons

- None so far

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Angela Reed 👑
Jun 25, 2024
★★★★☆

Reliable and functional

Four stars because there's always room for improvement. That said, Upserve handles our sushi restaurant well. staff scheduling is a highlight.

👍 Pros

- Kitchen display system
- Inventory tracking
- Kitchen printer routing

👎 Cons

- The mobile app needs work

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Samantha Green 👑
May 26, 2024
★★★★☆

Reliable and functional

Overall very happy with Upserve. The table management works great. Knocked off one star because reporting could be more detailed, but nothing major.

👍 Pros

- Staff scheduling
- Happy hour pricing
- Tableside ordering
- Kitchen printer routing

👎 Cons

- Setup took longer than expected
- Receipt customization is basic

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Donna Alexander 👑
May 26, 2024
★☆☆☆☆

Worst POS ever

Terrible experience. System down more than it's up. payment terminal disconnects is apparently a known issue they won't fix.

👍 Pros

- Split check feature
- Waitlist management
- Guest profiles

👎 Cons

- Hardware is a bit pricey
- Customer support hours are limited
- Credit card processing failures
- Login issues for staff

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Jack Henderson 👑
May 26, 2024
★★★★★

Worth every penny

Five stars because they earned it. Been with Upserve for 5 years. Every update makes the system better.

👍 Pros

- Table management
- Menu customization
- Guest profiles
- Easy to use
- Quick setup

👎 Cons

- None so far

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Carlos Murphy 👑
May 26, 2024
★★★★★

Perfect for our needs

Coming from an old-school register, Upserve was a game changer. Easy setup, great training, and the tip management is fantastic.

👍 Pros

- Menu customization
- Inventory tracking
- Staff scheduling
- Real-time reporting
- Modern interface

👎 Cons

- None so far

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✓ Would recommend