📊 Rating Breakdown

5 stars
133
4 stars
93
3 stars
27
2 stars
8
1 stars
5

📝 User Reviews (266)

Jennifer Young 👑
May 10, 2025
★★★★☆

Recommended with caveats

Does what it promises. The staff scheduling is particularly useful for our diner. Minor gripes but overall satisfied.

👍 Pros

- Menu customization
- Mobile ordering
- Delivery integration

👎 Cons

- The mobile app needs work
- Reporting could be more detailed
- Setup took longer than expected

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Donna Washington 👑
May 10, 2025
★★★★☆

Recommended with caveats

Upgraded from their older system. Big improvement in inventory tracking. Still working out some kinks with offline mode is limited.

👍 Pros

- Online ordering integration
- Inventory tracking
- Delivery integration
- Kitchen printer routing
- Guest profiles

👎 Cons

- Offline mode is limited

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✓ Would recommend
Diane Myers 👑
May 10, 2025
★★☆☆☆

Would not recommend

Looking to switch away from Upserve. slow transaction processing happens weekly. online ordering integration is okay but not worth the hassle.

👍 Pros

- Course firing

👎 Cons

- Reporting could be more detailed
- Setup took longer than expected
- Offline mode is limited
- Payment terminal disconnects

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✓ Would recommend
Brenda Lewis 👑
May 1, 2025
★★★★★

Highly recommend Upserve

Implemented Upserve across all 8 locations. Consistent performance and the kitchen display system makes multi-store management easy.

👍 Pros

- Kitchen display system
- Happy hour pricing
- Tableside ordering
- Waitlist management
- Good support

👎 Cons

- None so far

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Gregory Bailey 👑
May 1, 2025
★★★☆☆

It's okay

We use Upserve for our brewery. reservation system is useful. However, inventory sync issues between locations has caused headaches. Looking at alternatives.

👍 Pros

- Affordable

👎 Cons

- Reporting could be more detailed

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Justin Young 👑
May 1, 2025
★★★★★

Perfect for our needs

Quick service, reliable hardware, excellent online ordering integration. What more could you ask for? Been a customer for 4 years.

👍 Pros

- Tip management
- Split check feature
- Inventory tracking
- Mobile ordering

👎 Cons

- None so far

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✓ Would recommend
Paul Graham 👑
Apr 21, 2025
★★★★★

Worth every penny

Five stars because they earned it. Been with Upserve for 1 years. Every update makes the system better.

👍 Pros

- Kitchen display system
- Menu customization
- Staff scheduling
- Loyalty program
- Reliable

👎 Cons

- None so far

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✓ Would recommend
Jessica Nelson 👑
Apr 11, 2025
★★★★★

Perfect for our needs

Been using Upserve for 11 months now and couldn't be happier. The menu customization is exactly what we needed. Staff picked it up in no time.

👍 Pros

- Table management
- Kitchen display system
- Modern interface

👎 Cons

- None so far

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Scott Reed 👑
Apr 11, 2025
★★★★★

Finally found the right POS

Our pizzeria does 200+ transactions daily. Upserve never skips a beat. tip management saves us hours every week.

👍 Pros

- Table management
- Staff scheduling
- Guest profiles

👎 Cons

- None so far

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✓ Would recommend
Brittany Kim 👑
Apr 11, 2025
★★★★☆

Great system with minor issues

Four stars because there's always room for improvement. That said, Upserve handles our sushi restaurant well. online ordering integration is a highlight.

👍 Pros

- Inventory tracking
- Guest profiles
- Quick setup

👎 Cons

- Some features require add-ons

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✓ Would recommend