📊 Rating Breakdown

5 stars
185
4 stars
130
3 stars
37
2 stars
11
1 stars
7

📝 User Reviews (370)

Eugene Nguyen 👑
Apr 24, 2024
★★★★☆

Recommended with caveats

Good POS for the price. reservation system is excellent. Lost a star because some features require add-ons needs work. Would still recommend.

👍 Pros

- Online ordering integration
- Menu customization
- Real-time reporting

👎 Cons

- The mobile app needs work

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✓ Would recommend
Sean Stewart 👑
Apr 24, 2024
★★★★☆

Does the job well

Good POS for the price. tip management is excellent. Lost a star because reporting could be more detailed needs work. Would still recommend.

👍 Pros

- Table management
- Kitchen display system
- Inventory tracking
- Kitchen printer routing

👎 Cons

- The mobile app needs work
- Reporting could be more detailed
- Hardware is a bit pricey

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✓ Would recommend
Brenda Park 👑
Apr 24, 2024
★★☆☆☆

Expected more

Two stars because it occasionally works. reports showing incorrect data is a constant battle. Support takes days to respond.

👍 Pros

- Table management
- Loyalty program
- Modifier handling

👎 Cons

- Customer support hours are limited
- Offline mode is limited
- Receipt customization is basic

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✓ Would recommend
James Mitchell 👑
Apr 8, 2024
★★★★★

Excellent POS system!

If you're on the fence about TouchBistro, just do it. We were hesitant at first but the happy hour pricing and mobile ordering won us over.

👍 Pros

- Happy hour pricing
- Tableside ordering
- Waitlist management

👎 Cons

- None so far

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✓ Would recommend
Joyce Davis 👑
Apr 8, 2024
★★☆☆☆

Looking for alternatives

Save yourself the trouble. TouchBistro has potential but inventory sync issues between locations and poor support make it not worth it.

👍 Pros

- Kitchen display system
- Staff scheduling

👎 Cons

- Integration options are limited
- Inventory sync issues between locations
- Printer connectivity problems
- Integration failures with third-party apps

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✓ Would recommend
Catherine Wilson 👑
Mar 23, 2024
★★★★★

Best decision for our business

Been using TouchBistro for 8 months now and couldn't be happier. The split check feature is exactly what we needed. Staff picked it up in no time.

👍 Pros

- Online ordering integration
- Kitchen printer routing
- Modern interface

👎 Cons

- None so far

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✓ Would recommend
Jennifer Carter 👑
Mar 23, 2024
★★★★★

Excellent POS system!

Third POS system we've tried. Finally found the right one with TouchBistro. The inventory tracking alone was worth the switch.

👍 Pros

- Online ordering integration
- Happy hour pricing
- Waitlist management
- Good support

👎 Cons

- None so far

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✓ Would recommend
Patrick Hughes 👑
Mar 23, 2024
★★★★★

Game changer for us

Been using TouchBistro for 23 months now and couldn't be happier. The inventory tracking is exactly what we needed. Staff picked it up in no time.

👍 Pros

- Table management
- Reservation system
- Tableside ordering

👎 Cons

- None so far

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✓ Would recommend
Joyce Ross 👑
Mar 23, 2024
★★★★★

Love this system

Third POS system we've tried. Finally found the right one with TouchBistro. The reservation system alone was worth the switch.

👍 Pros

- Table management
- Happy hour pricing
- Mobile ordering
- Loyalty program
- Quick setup

👎 Cons

- None so far

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✓ Would recommend
Jessica Murphy 👑
Mar 6, 2024
★★★★★

Worth every penny

The table management feature alone pays for itself. Add in real-time reporting and it's a no-brainer for any coffee shop.

👍 Pros

- Kitchen display system
- Online ordering integration
- Inventory tracking
- Happy hour pricing
- Delivery integration

👎 Cons

- None so far

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✓ Would recommend