📊 Rating Breakdown

5 stars
60
4 stars
69
3 stars
26
2 stars
12
1 stars
5

📝 User Reviews (172)

Eugene Nguyen 👑
Apr 1, 2025
★★★☆☆

Some pros, some cons

Middle of the road. SumUp works for basic brewery needs. If you need advanced tip management, look elsewhere.

👍 Pros

- Split check feature
- Loyalty program
- Guest profiles

👎 Cons

- Customer support hours are limited

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Eric Sanders 👑
Mar 21, 2025
★★★★☆

Works great for us

Great staff scheduling, decent mobile ordering. Support could be faster but they do resolve issues. Good value for a coffee shop.

👍 Pros

- Happy hour pricing
- Tableside ordering
- Course firing
- Easy to use
- Good support

👎 Cons

- Some features require add-ons
- Receipt customization is basic

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✓ Would recommend
Patrick Lee 👑
Mar 21, 2025
★★★★☆

Works great for us

Happy with our purchase. SumUp runs our pizzeria smoothly. The table management took some getting used to but works well now.

👍 Pros

- Table management
- Reservation system
- Course firing
- Guest profiles

👎 Cons

- Some features require add-ons
- Customer support hours are limited
- Offline mode is limited

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Susan Taylor 👑
Mar 11, 2025
★★★★☆

Solid choice overall

Solid POS system. happy hour pricing is excellent, guest profiles could use some improvement. Still recommend for sushi restaurant.

👍 Pros

- Split check feature
- Loyalty program
- Delivery integration

👎 Cons

- The mobile app needs work
- Reporting could be more detailed

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Mike Chen ⭐
Feb 28, 2025
★★★★★

Excellent POS system!

Five stars because they earned it. Been with SumUp for 4 years. Every update makes the system better.

👍 Pros

- Table management
- Menu customization
- Inventory tracking
- Staff scheduling

👎 Cons

- None so far

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Brittany Moore 👑
Feb 5, 2025
★★★★☆

Mostly satisfied

Happy with our purchase. SumUp runs our bar smoothly. The reservation system took some getting used to but works well now.

👍 Pros

- Split check feature
- Delivery integration
- Course firing
- Guest profiles

👎 Cons

- The learning curve was steep

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Rebecca Bennett 👑
Feb 5, 2025
★★★★☆

Recommended with caveats

Reliable and straightforward. Not the flashiest POS but happy hour pricing and kitchen printer routing work exactly as advertised.

👍 Pros

- Tip management
- Staff scheduling
- Mobile ordering
- Reliable
- Modern interface

👎 Cons

- Hardware is a bit pricey

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Nicole Thompson 👑
Jan 25, 2025
★★★☆☆

Some pros, some cons

It works, but that's about it. split check feature is decent. We expected more from delivery integration based on the demos.

👍 Pros

- Split check feature
- Staff scheduling
- Affordable

👎 Cons

- The mobile app needs work
- Hardware is a bit pricey
- Offline mode is limited

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Brittany Kim 👑
Jan 25, 2025
★★☆☆☆

Frustrating experience

Two stars because it occasionally works. payment terminal disconnects is a constant battle. Support takes days to respond.

👍 Pros

- Mobile ordering

👎 Cons

- Hardware is a bit pricey
- Inventory sync issues between locations
- Printer connectivity problems
- Slow transaction processing
- Login issues for staff

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✓ Would recommend
Donna Washington 👑
Jan 13, 2025
★★★☆☆

Room for improvement

It works, but that's about it. inventory tracking is decent. We expected more from delivery integration based on the demos.

👍 Pros

- Quick setup

👎 Cons

- Setup took longer than expected

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✓ Would recommend