📊 Rating Breakdown

5 stars
60
4 stars
69
3 stars
26
2 stars
12
1 stars
5

📝 User Reviews (172)

Kimberly Lewis 👑
May 19, 2025
★★★★☆

Reliable and functional

Great staff scheduling, decent loyalty program. Support could be faster but they do resolve issues. Good value for a taco shop.

👍 Pros

- Menu customization
- Staff scheduling
- Quick setup

👎 Cons

- Reporting could be more detailed
- Hardware is a bit pricey
- Customer support hours are limited

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Lauren Rogers 👑
May 19, 2025
★★☆☆☆

Expected more

Looking to switch away from SumUp. login issues for staff happens weekly. reservation system is okay but not worth the hassle.

👍 Pros

- Delivery integration

👎 Cons

- Data loss after updates
- Integration failures with third-party apps
- Payment terminal disconnects

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Karen Johnson 👑
May 10, 2025
★★☆☆☆

Expected more

Disappointing experience with SumUp. The online ordering integration rarely works as advertised. inventory sync issues between locations has cost us customers.

👍 Pros

- Kitchen display system
- Tableside ordering
- Guest profiles

👎 Cons

- Reporting could be more detailed
- Setup took longer than expected
- Customer support hours are limited
- Reports showing incorrect data
- Printer connectivity problems

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Brenda Lewis 👑
May 10, 2025
★★★★★

Best decision for our business

We run a busy brewery and SumUp handles everything we throw at it. Weekend rushes, happy hours, you name it. Solid system.

👍 Pros

- Split check feature
- Staff scheduling
- Loyalty program
- Real-time reporting
- Waitlist management

👎 Cons

- None so far

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Donna Washington 👑
May 1, 2025
★★★★☆

Good value for money

Happy with our purchase. SumUp runs our taco shop smoothly. The tip management took some getting used to but works well now.

👍 Pros

- Reservation system
- Reliable
- Quick setup

👎 Cons

- Hardware is a bit pricey

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Kyle Thomas 👑
May 1, 2025
★★★★☆

Mostly satisfied

Four stars because there's always room for improvement. That said, SumUp handles our pizzeria well. inventory tracking is a highlight.

👍 Pros

- Table management
- Tip management
- Reservation system
- Guest profiles
- Easy to use

👎 Cons

- The mobile app needs work
- Some features require add-ons
- Offline mode is limited

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Jessica Price 👑
May 1, 2025
★★★☆☆

Has potential

Decent system with some frustrating limitations. inventory tracking is good. integration failures with third-party apps makes me hesitant to fully recommend.

👍 Pros

- Waitlist management

👎 Cons

- Customer support hours are limited

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Megan Foster 👑
May 1, 2025
★★★★★

Best decision for our business

Implemented SumUp across all 8 locations. Consistent performance and the reservation system makes multi-store management easy.

👍 Pros

- Mobile ordering
- Real-time reporting
- Modifier handling
- Reliable
- Quick setup

👎 Cons

- None so far

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Raymond White 👑
Apr 11, 2025
★★★☆☆

Average experience

Mixed feelings about SumUp. The inventory tracking is great but we've had issues with printer connectivity problems. Support helped eventually.

👍 Pros

- Tip management
- Course firing
- Easy to use

👎 Cons

- The mobile app needs work

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Heather Brooks 👑
Apr 11, 2025
★★★★★

Best decision for our business

Implemented SumUp across all 3 locations. Consistent performance and the split check feature makes multi-store management easy.

👍 Pros

- Online ordering integration
- Tip management
- Happy hour pricing
- Waitlist management
- Easy to use

👎 Cons

- None so far

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✓ Would recommend