📊 Rating Breakdown

5 stars
60
4 stars
69
3 stars
26
2 stars
12
1 stars
5

📝 User Reviews (172)

Harold Reed 👑
Aug 28, 2025
★★★☆☆

Decent but frustrating

Middle of the road. SumUp works for basic coffee shop needs. If you need advanced split check feature, look elsewhere.

👍 Pros

- Kitchen printer routing
- Course firing
- Easy to use

👎 Cons

- Hardware is a bit pricey
- Setup took longer than expected
- Integration options are limited

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Margaret Kim 👑
Aug 22, 2025
★★★★☆

Recommended with caveats

Reliable and straightforward. Not the flashiest POS but happy hour pricing and loyalty program work exactly as advertised.

👍 Pros

- Loyalty program
- Kitchen printer routing
- Modifier handling
- Easy to use
- Reliable

👎 Cons

- Offline mode is limited

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✓ Would recommend
Robert Perez 👑
Aug 1, 2025
★★★★☆

Good POS, room to improve

Good system, good support. The happy hour pricing is what sold us. Would love to see better some features require add-ons in future updates.

👍 Pros

- Menu customization
- Happy hour pricing
- Real-time reporting
- Modifier handling
- Modern interface

👎 Cons

- Customer support hours are limited

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✓ Would recommend
Sean Stewart 👑
Jul 25, 2025
★★★★☆

Good POS, room to improve

Reliable and straightforward. Not the flashiest POS but kitchen display system and real-time reporting work exactly as advertised.

👍 Pros

- Table management
- Menu customization
- Inventory tracking
- Tableside ordering
- Course firing

👎 Cons

- Customer support hours are limited
- Integration options are limited

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Karen Lewis 👑
Jul 25, 2025
★★★★☆

Does the job well

Good POS for the price. staff scheduling is excellent. Lost a star because hardware is a bit pricey needs work. Would still recommend.

👍 Pros

- Happy hour pricing
- Mobile ordering
- Delivery integration
- Quick setup

👎 Cons

- Hardware is a bit pricey
- Offline mode is limited
- Receipt customization is basic

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✓ Would recommend
Paul Murphy 👑
Jul 25, 2025
★★★★☆

Recommended with caveats

Four months in and SumUp is working well. Staff trained quickly on the table management. Wish some features require add-ons was included.

👍 Pros

- Split check feature
- Happy hour pricing
- Mobile ordering
- Loyalty program
- Tableside ordering

👎 Cons

- The learning curve was steep
- Receipt customization is basic

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✓ Would recommend
Jason Nguyen 👑
Jul 25, 2025
★★★★☆

Mostly satisfied

Four stars because there's always room for improvement. That said, SumUp handles our pizzeria well. split check feature is a highlight.

👍 Pros

- Reservation system
- Happy hour pricing
- Tableside ordering

👎 Cons

- Customer support hours are limited

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✓ Would recommend
Tiffany Wright 👑
Jul 17, 2025
★★★★★

Love this system

Third POS system we've tried. Finally found the right one with SumUp. The split check feature alone was worth the switch.

👍 Pros

- Online ordering integration
- Tip management
- Happy hour pricing
- Delivery integration
- Reliable

👎 Cons

- None so far

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✓ Would recommend
Luis King 👑
Jul 10, 2025
★★★★☆

Reliable and functional

Great kitchen display system, decent delivery integration. Support could be faster but they do resolve issues. Good value for a bistro.

👍 Pros

- Table management
- Online ordering integration
- Reservation system
- Kitchen printer routing
- Quick setup

👎 Cons

- Reporting could be more detailed
- Hardware is a bit pricey
- Some features require add-ons

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✓ Would recommend
Laura Jackson 👑
Jul 10, 2025
★★★★☆

Reliable and functional

Four months in and SumUp is working well. Staff trained quickly on the reservation system. Wish hardware is a bit pricey was included.

👍 Pros

- Inventory tracking
- Loyalty program
- Delivery integration
- Kitchen printer routing

👎 Cons

- Some features require add-ons
- Customer support hours are limited
- Receipt customization is basic

Was this helpful?
✓ Would recommend