📊 Rating Breakdown

5 stars
60
4 stars
69
3 stars
26
2 stars
12
1 stars
5

📝 User Reviews (172)

Nancy Peterson 👑
Oct 11, 2025
★★★★☆

Happy with SumUp

Good POS for the price. split check feature is excellent. Lost a star because customer support hours are limited needs work. Would still recommend.

👍 Pros

- Inventory tracking
- Easy to use
- Reliable

👎 Cons

- The learning curve was steep

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✓ Would recommend
Emily Zhang ⭐
Oct 7, 2025
★★☆☆☆

Expected more

Disappointing experience with SumUp. The reservation system rarely works as advertised. inventory sync issues between locations has cost us customers.

👍 Pros

- Easy to use

👎 Cons

- The mobile app needs work
- Customer support hours are limited
- Offline mode is limited
- System crashes during peak hours
- Credit card processing failures

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✓ Would recommend
Justin Young 👑
Oct 2, 2025
★★★★★

Exceeded expectations

Switched from Square to SumUp last year. Best decision we made. inventory tracking and modifier handling have streamlined our entire operation.

👍 Pros

- Loyalty program
- Kitchen printer routing
- Modifier handling

👎 Cons

- None so far

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✓ Would recommend
Megan Clark 👑
Sep 26, 2025
★★★★☆

Great system with minor issues

Great menu customization, decent mobile ordering. Support could be faster but they do resolve issues. Good value for a bakery.

👍 Pros

- Tip management
- Mobile ordering
- Delivery integration
- Reliable
- Affordable

👎 Cons

- Reporting could be more detailed
- Customer support hours are limited

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Brittany Kim 👑
Sep 26, 2025
★★☆☆☆

Looking for alternatives

Save yourself the trouble. SumUp has potential but data loss after updates and poor support make it not worth it.

👍 Pros

- Kitchen display system
- Tip management

👎 Cons

- Customer support hours are limited
- Offline mode is limited
- Inventory sync issues between locations
- Integration failures with third-party apps
- Login issues for staff

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Kevin Rogers 👑
Sep 26, 2025
★★★★★

Worth every penny

We run a busy fast casual spot and SumUp handles everything we throw at it. Weekend rushes, happy hours, you name it. Solid system.

👍 Pros

- Menu customization
- Split check feature
- Guest profiles

👎 Cons

- None so far

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Robert Thompson 🌱
Sep 21, 2025
★★★☆☆

Mixed feelings

We use SumUp for our sports bar. table management is useful. However, login issues for staff has caused headaches. Looking at alternatives.

👍 Pros

- Reservation system
- Waitlist management

👎 Cons

- Reporting could be more detailed
- Hardware is a bit pricey

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Chris Hall 👑
Sep 15, 2025
★★★★★

Best decision for our business

The table management feature alone pays for itself. Add in mobile ordering and it's a no-brainer for any brewery.

👍 Pros

- Kitchen display system
- Loyalty program
- Quick setup

👎 Cons

- None so far

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✓ Would recommend
Scott Peterson 👑
Sep 10, 2025
★★★★☆

Reliable and functional

Happy with our purchase. SumUp runs our sushi restaurant smoothly. The kitchen display system took some getting used to but works well now.

👍 Pros

- Menu customization
- Inventory tracking
- Staff scheduling
- Delivery integration
- Kitchen printer routing

👎 Cons

- Offline mode is limited

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✓ Would recommend
David Wright 👑
Sep 10, 2025
★★★☆☆

Some pros, some cons

Middle of the road. SumUp works for basic cafe needs. If you need advanced inventory tracking, look elsewhere.

👍 Pros

- Easy to use

👎 Cons

- Hardware is a bit pricey
- Customer support hours are limited

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✓ Would recommend