📊 Rating Breakdown

5 stars
60
4 stars
69
3 stars
26
2 stars
12
1 stars
5

📝 User Reviews (172)

Karen Ross 👑
Oct 28, 2025
★☆☆☆☆

Worst POS ever

Terrible experience. System down more than it's up. credit card processing failures is apparently a known issue they won't fix.

👍 Pros

- Course firing
- Modern interface

👎 Cons

- Offline mode is limited
- Integration options are limited
- System crashes during peak hours
- Credit card processing failures

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✓ Would recommend
Harold Mitchell 👑
Oct 28, 2025
★★★★★

Highly recommend SumUp

Been using SumUp for 21 months now and couldn't be happier. The staff scheduling is exactly what we needed. Staff picked it up in no time.

👍 Pros

- Kitchen display system
- Real-time reporting
- Guest profiles
- Easy to use
- Good support

👎 Cons

- None so far

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Rachel Sullivan 👑
Oct 24, 2025
★★★★☆

Recommended with caveats

Upgraded from their older system. Big improvement in online ordering integration. Still working out some kinks with reporting could be more detailed.

👍 Pros

- Menu customization
- Mobile ordering
- Delivery integration
- Kitchen printer routing
- Quick setup

👎 Cons

- The mobile app needs work
- Receipt customization is basic

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Jack Collins 👑
Oct 24, 2025
★★★★☆

Reliable and functional

Reliable and straightforward. Not the flashiest POS but inventory tracking and kitchen printer routing work exactly as advertised.

👍 Pros

- Kitchen display system
- Reservation system
- Happy hour pricing
- Waitlist management
- Modern interface

👎 Cons

- The mobile app needs work
- Receipt customization is basic

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Nancy Jenkins 👑
Oct 24, 2025
★★★★☆

Works great for us

Good system, good support. The split check feature is what sold us. Would love to see better customer support hours are limited in future updates.

👍 Pros

- Tip management
- Inventory tracking
- Delivery integration
- Waitlist management

👎 Cons

- Reporting could be more detailed
- Receipt customization is basic

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Emily Rodriguez 👑
Oct 20, 2025
★★★★★

Game changer for us

Coming from an old-school register, SumUp was a game changer. Easy setup, great training, and the inventory tracking is fantastic.

👍 Pros

- Staff scheduling
- Course firing
- Waitlist management
- Affordable

👎 Cons

- None so far

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James Park 👑
Oct 20, 2025
★★★★☆

Solid choice overall

Happy with our purchase. SumUp runs our cafe smoothly. The kitchen display system took some getting used to but works well now.

👍 Pros

- Tip management
- Split check feature
- Course firing
- Guest profiles
- Quick setup

👎 Cons

- Reporting could be more detailed
- Setup took longer than expected
- Integration options are limited

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✓ Would recommend
Patrick Lee 👑
Oct 16, 2025
★★★★★

Highly recommend SumUp

Implemented SumUp across all 7 locations. Consistent performance and the inventory tracking makes multi-store management easy.

👍 Pros

- Split check feature
- Loyalty program
- Course firing

👎 Cons

- None so far

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✓ Would recommend
Dorothy Scott 👑
Oct 11, 2025
★☆☆☆☆

Terrible experience

One star is generous. printer connectivity problems every single day. Going back to our old system.

👍 Pros

- Course firing

👎 Cons

- Offline mode is limited
- System crashes during peak hours
- Slow transaction processing

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Stephanie Hill 👑
Oct 11, 2025
★★★★★

Exceeded expectations

Third POS system we've tried. Finally found the right one with SumUp. The happy hour pricing alone was worth the switch.

👍 Pros

- Table management
- Guest profiles
- Good support
- Modern interface
- Quick setup

👎 Cons

- None so far

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✓ Would recommend