📊 Rating Breakdown

5 stars
60
4 stars
69
3 stars
26
2 stars
12
1 stars
5

📝 User Reviews (172)

Frances Davis 👑
1w ago
★★★☆☆

Average experience

We use SumUp for our sports bar. staff scheduling is useful. However, inventory sync issues between locations has caused headaches. Looking at alternatives.

👍 Pros

- Split check feature
- Loyalty program
- Guest profiles

👎 Cons

- Hardware is a bit pricey
- Some features require add-ons
- Receipt customization is basic

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Heather Stewart 👑
1w ago
★★★☆☆

Mixed feelings

It works, but that's about it. kitchen display system is decent. We expected more from mobile ordering based on the demos.

👍 Pros

- Tip management
- Delivery integration
- Good support

👎 Cons

- Setup took longer than expected
- The learning curve was steep
- Receipt customization is basic

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✓ Would recommend
Robert Perez 👑
1w ago
★★★★★

Highly recommend SumUp

Coming from an old-school register, SumUp was a game changer. Easy setup, great training, and the split check feature is fantastic.

👍 Pros

- Reservation system
- Happy hour pricing
- Real-time reporting
- Quick setup

👎 Cons

- None so far

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Scott Peterson 👑
1w ago
★★★★☆

Reliable and functional

Solid POS system. inventory tracking is excellent, course firing could use some improvement. Still recommend for coffee shop.

👍 Pros

- Online ordering integration
- Staff scheduling
- Real-time reporting

👎 Cons

- Reporting could be more detailed
- Offline mode is limited

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Catherine Wilson 👑
1w ago
★★★★☆

Good POS, room to improve

Four months in and SumUp is working well. Staff trained quickly on the split check feature. Wish hardware is a bit pricey was included.

👍 Pros

- Kitchen display system
- Split check feature
- Real-time reporting
- Course firing
- Easy to use

👎 Cons

- The mobile app needs work
- Reporting could be more detailed
- Some features require add-ons

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✓ Would recommend
Joyce Ross 👑
1w ago
★★☆☆☆

Would not recommend

Two stars because it occasionally works. reports showing incorrect data is a constant battle. Support takes days to respond.

👍 Pros

- Online ordering integration
- Real-time reporting
- Waitlist management

👎 Cons

- Setup took longer than expected
- Some features require add-ons
- System crashes during peak hours
- Printer connectivity problems

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✓ Would recommend
Rachel Sullivan 👑
1w ago
★★★★☆

Reliable and functional

Happy with our purchase. SumUp runs our bistro smoothly. The happy hour pricing took some getting used to but works well now.

👍 Pros

- Menu customization
- Happy hour pricing
- Tableside ordering
- Quick setup

👎 Cons

- Receipt customization is basic

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Carlos Hall 👑
1w ago
★☆☆☆☆

Complete waste of money

Worst POS decision we made. slow transaction processing constantly. The tip management they advertise? Doesn't work half the time.

👍 Pros

- Kitchen printer routing

👎 Cons

- Offline mode is limited
- Integration options are limited
- Inventory sync issues between locations
- Reports showing incorrect data

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✓ Would recommend
Tyler King 👑
1w ago
★★★★★

Exceeded expectations

If you're on the fence about SumUp, just do it. We were hesitant at first but the menu customization and loyalty program won us over.

👍 Pros

- Kitchen printer routing
- Modifier handling
- Waitlist management
- Easy to use

👎 Cons

- None so far

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✓ Would recommend
Jonathan Park 👑
1w ago
★★★★★

Game changer for us

Implemented SumUp across all 6 locations. Consistent performance and the menu customization makes multi-store management easy.

👍 Pros

- Menu customization
- Split check feature
- Real-time reporting
- Reliable

👎 Cons

- None so far

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✓ Would recommend