📊 Rating Breakdown

5 stars
60
4 stars
69
3 stars
26
2 stars
12
1 stars
5

📝 User Reviews (172)

Marie Adams 👑
Feb 1, 2024
★★★★☆

Good POS, room to improve

Does what it promises. The split check feature is particularly useful for our pizzeria. Minor gripes but overall satisfied.

👍 Pros

- Reservation system
- Course firing
- Guest profiles
- Reliable

👎 Cons

- Some features require add-ons

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George Ramos 👑
Jan 15, 2024
★★★★★

Highly recommend SumUp

We run a busy food truck and SumUp handles everything we throw at it. Weekend rushes, happy hours, you name it. Solid system.

👍 Pros

- Menu customization
- Reservation system
- Real-time reporting
- Kitchen printer routing
- Modifier handling

👎 Cons

- None so far

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Nancy Sanders 👑
Dec 29, 2023
★★★★★

Game changer for us

Five stars because they earned it. Been with SumUp for 2 years. Every update makes the system better.

👍 Pros

- Online ordering integration
- Menu customization
- Mobile ordering
- Delivery integration

👎 Cons

- None so far

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Elizabeth Green 👑
Dec 11, 2023
★★★★☆

Recommended with caveats

Overall very happy with SumUp. The kitchen display system works great. Knocked off one star because hardware is a bit pricey, but nothing major.

👍 Pros

- Kitchen display system
- Happy hour pricing
- Tableside ordering

👎 Cons

- The learning curve was steep
- Integration options are limited

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Diana Lee 🌱
Dec 11, 2023
★☆☆☆☆

Avoid at all costs

Terrible experience. System down more than it's up. inventory sync issues between locations is apparently a known issue they won't fix.

👍 Pros

- Modifier handling
- Good support

👎 Cons

- Reports showing incorrect data
- Login issues for staff
- Payment terminal disconnects

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Joyce Ross 👑
Dec 11, 2023
★★★★★

Love this system

Third POS system we've tried. Finally found the right one with SumUp. The menu customization alone was worth the switch.

👍 Pros

- Tip management
- Loyalty program
- Waitlist management
- Easy to use
- Good support

👎 Cons

- None so far

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Rebecca Anderson 👑
Nov 23, 2023
★★★☆☆

Not bad, not great

We use SumUp for our fine dining establishment. kitchen display system is useful. However, slow transaction processing has caused headaches. Looking at alternatives.

👍 Pros

- Guest profiles

👎 Cons

- Reporting could be more detailed
- The learning curve was steep

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Rachel Sullivan 👑
Nov 5, 2023
★★★★☆

Does the job well

Four stars because there's always room for improvement. That said, SumUp handles our restaurant well. kitchen display system is a highlight.

👍 Pros

- Online ordering integration
- Mobile ordering
- Course firing
- Affordable
- Quick setup

👎 Cons

- Reporting could be more detailed

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Tom Bradley ⭐
Nov 5, 2023
★★★★☆

Mostly satisfied

Does what it promises. The kitchen display system is particularly useful for our cafe. Minor gripes but overall satisfied.

👍 Pros

- Online ordering integration
- Tip management
- Modern interface

👎 Cons

- Reporting could be more detailed
- Hardware is a bit pricey
- Setup took longer than expected

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Melissa Walker 👑
Nov 5, 2023
★★★★★

Best decision for our business

Implemented SumUp across all 5 locations. Consistent performance and the table management makes multi-store management easy.

👍 Pros

- Mobile ordering
- Loyalty program
- Modifier handling
- Quick setup

👎 Cons

- None so far

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✓ Would recommend