📊 Rating Breakdown

5 stars
60
4 stars
69
3 stars
26
2 stars
12
1 stars
5

📝 User Reviews (172)

Tiffany Adams 👑
Jun 25, 2024
★★★☆☆

Decent but frustrating

It works, but that's about it. kitchen display system is decent. We expected more from mobile ordering based on the demos.

👍 Pros

- Kitchen printer routing
- Affordable

👎 Cons

- The mobile app needs work
- Setup took longer than expected
- Integration options are limited

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Chris Green 👑
Jun 25, 2024
★★☆☆☆

Not as advertised

Regret switching to SumUp. The online ordering integration looked great but inventory sync issues between locations has made daily operations difficult.

👍 Pros

- Menu customization
- Good support

👎 Cons

- Reporting could be more detailed
- The learning curve was steep
- Offline mode is limited

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Brenda Walker 👑
Jun 25, 2024
★★★★★

Worth every penny

Been using SumUp for 16 months now and couldn't be happier. The kitchen display system is exactly what we needed. Staff picked it up in no time.

👍 Pros

- Delivery integration
- Course firing
- Modern interface

👎 Cons

- None so far

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Chris Perez 👑
Jun 10, 2024
★★★★☆

Good value for money

Overall very happy with SumUp. The happy hour pricing works great. Knocked off one star because setup took longer than expected, but nothing major.

👍 Pros

- Table management
- Happy hour pricing
- Waitlist management
- Affordable

👎 Cons

- The learning curve was steep
- Offline mode is limited

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Dennis Davis 👑
Jun 10, 2024
★★★★★

Worth every penny

Family bakery for 30 years. SumUp modernized our operations without complicating things. Exactly what we needed.

👍 Pros

- Table management
- Mobile ordering
- Delivery integration
- Easy to use
- Affordable

👎 Cons

- None so far

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Donna Ramos 👑
May 26, 2024
★★☆☆☆

Disappointed

Two stars because it occasionally works. data loss after updates is a constant battle. Support takes days to respond.

👍 Pros

- Kitchen display system
- Kitchen printer routing
- Quick setup

👎 Cons

- Some features require add-ons
- Customer support hours are limited
- Data loss after updates
- Payment terminal disconnects

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Karen Johnson 👑
May 10, 2024
★★★★☆

Good value for money

Does what it promises. The online ordering integration is particularly useful for our fast casual spot. Minor gripes but overall satisfied.

👍 Pros

- Menu customization
- Reservation system
- Delivery integration

👎 Cons

- Offline mode is limited
- Integration options are limited

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Kimberly Anderson 👑
May 10, 2024
★★☆☆☆

Frustrating experience

Disappointing experience with SumUp. The tip management rarely works as advertised. reports showing incorrect data has cost us customers.

👍 Pros

- Inventory tracking
- Staff scheduling
- Modifier handling

👎 Cons

- Hardware is a bit pricey
- Receipt customization is basic
- Integration options are limited
- Credit card processing failures
- Inventory sync issues between locations

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Nancy Rogers 👑
May 10, 2024
★★★★★

Worth every penny

Coming from an old-school register, SumUp was a game changer. Easy setup, great training, and the online ordering integration is fantastic.

👍 Pros

- Online ordering integration
- Split check feature
- Waitlist management
- Guest profiles

👎 Cons

- None so far

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Gregory Watson 👑
May 10, 2024
★★★★★

Game changer for us

Owner of taco shop here. SumUp has been rock solid for 4 years. Support team is responsive and actually helpful.

👍 Pros

- Kitchen display system
- Online ordering integration
- Happy hour pricing
- Modifier handling
- Modern interface

👎 Cons

- None so far

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✓ Would recommend