📊 Rating Breakdown

5 stars
60
4 stars
69
3 stars
26
2 stars
12
1 stars
5

📝 User Reviews (172)

Jerry Davis 👑
Sep 6, 2024
★★★★☆

Reliable and functional

Upgraded from their older system. Big improvement in inventory tracking. Still working out some kinks with setup took longer than expected.

👍 Pros

- Tip management
- Mobile ordering
- Real-time reporting

👎 Cons

- The learning curve was steep
- Customer support hours are limited
- Offline mode is limited

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Carol Reed 👑
Sep 6, 2024
★★★☆☆

Not bad, not great

Average POS system. Does the basics fine. staff scheduling works well but integration failures with third-party apps has been frustrating. Considering options.

👍 Pros

- Online ordering integration
- Menu customization

👎 Cons

- The learning curve was steep
- Offline mode is limited

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✓ Would recommend
Rachel Rivera 👑
Sep 6, 2024
★★★★★

Excellent POS system!

Family brewery for 30 years. SumUp modernized our operations without complicating things. Exactly what we needed.

👍 Pros

- Real-time reporting
- Delivery integration
- Modifier handling

👎 Cons

- None so far

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✓ Would recommend
James Mitchell 👑
Aug 23, 2024
★★☆☆☆

Expected more

Can't recommend. We liked the split check feature demo but real-world performance is poor. inventory sync issues between locations constantly.

👍 Pros

- Guest profiles
- Affordable

👎 Cons

- Hardware is a bit pricey
- Login issues for staff
- Payment terminal disconnects

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✓ Would recommend
David Wright 👑
Aug 9, 2024
★★★★☆

Recommended with caveats

Solid POS system. inventory tracking is excellent, waitlist management could use some improvement. Still recommend for sushi restaurant.

👍 Pros

- Reservation system
- Inventory tracking
- Modifier handling

👎 Cons

- Setup took longer than expected
- Some features require add-ons
- Customer support hours are limited

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Eric White 👑
Aug 9, 2024
★★★★★

Love this system

Our accountant loves the reservation system. Our staff loves the interface. I love not dealing with POS headaches anymore.

👍 Pros

- Table management
- Online ordering integration
- Tip management
- Mobile ordering

👎 Cons

- None so far

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✓ Would recommend
Carlos Murphy 👑
Jul 25, 2024
★★★☆☆

Mixed feelings

Decent system with some frustrating limitations. inventory tracking is good. login issues for staff makes me hesitant to fully recommend.

👍 Pros

- Mobile ordering
- Kitchen printer routing

👎 Cons

- Reporting could be more detailed
- Customer support hours are limited

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Margaret Davis 👑
Jun 25, 2024
★★★★☆

Works great for us

Reliable and straightforward. Not the flashiest POS but kitchen display system and waitlist management work exactly as advertised.

👍 Pros

- Happy hour pricing
- Real-time reporting
- Waitlist management

👎 Cons

- The mobile app needs work

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✓ Would recommend
Joyce Perez 👑
Jun 25, 2024
★★★★☆

Reliable and functional

Overall very happy with SumUp. The menu customization works great. Knocked off one star because reporting could be more detailed, but nothing major.

👍 Pros

- Mobile ordering
- Delivery integration
- Tableside ordering
- Kitchen printer routing
- Modern interface

👎 Cons

- Receipt customization is basic

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✓ Would recommend
Aaron Wood 👑
Jun 25, 2024
★★★★☆

Great system with minor issues

Reliable and straightforward. Not the flashiest POS but reservation system and modifier handling work exactly as advertised.

👍 Pros

- Split check feature
- Reservation system
- Inventory tracking
- Mobile ordering
- Waitlist management

👎 Cons

- Reporting could be more detailed
- Some features require add-ons

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✓ Would recommend