📊 Rating Breakdown

5 stars
60
4 stars
69
3 stars
26
2 stars
12
1 stars
5

📝 User Reviews (172)

Heather Stewart 👑
Jan 13, 2025
★★★★★

Best decision for our business

Our accountant loves the kitchen display system. Our staff loves the interface. I love not dealing with POS headaches anymore.

👍 Pros

- Happy hour pricing
- Loyalty program
- Easy to use

👎 Cons

- None so far

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Ann Harris 👑
Jan 1, 2025
★★★★☆

Great system with minor issues

Does what it promises. The tip management is particularly useful for our cafe. Minor gripes but overall satisfied.

👍 Pros

- Tableside ordering
- Kitchen printer routing
- Easy to use

👎 Cons

- The mobile app needs work
- Customer support hours are limited
- Receipt customization is basic

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Angela Baker 👑
Jan 1, 2025
★★★☆☆

Mixed feelings

We use SumUp for our bistro. staff scheduling is useful. However, credit card processing failures has caused headaches. Looking at alternatives.

👍 Pros

- Split check feature

👎 Cons

- Some features require add-ons

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✓ Would recommend
Frances Russell 👑
Jan 1, 2025
★★★★★

Worth every penny

Family coffee shop for 30 years. SumUp modernized our operations without complicating things. Exactly what we needed.

👍 Pros

- Reservation system
- Mobile ordering
- Loyalty program
- Tableside ordering

👎 Cons

- None so far

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✓ Would recommend
Raymond White 👑
Jan 1, 2025
★★★★★

Finally found the right POS

We run a busy bakery and SumUp handles everything we throw at it. Weekend rushes, happy hours, you name it. Solid system.

👍 Pros

- Table management
- Inventory tracking
- Real-time reporting
- Modern interface
- Quick setup

👎 Cons

- None so far

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✓ Would recommend
Joyce Davis 👑
Dec 20, 2024
★★★★☆

Recommended with caveats

Four months in and SumUp is working well. Staff trained quickly on the menu customization. Wish reporting could be more detailed was included.

👍 Pros

- Staff scheduling
- Happy hour pricing
- Waitlist management
- Good support

👎 Cons

- Some features require add-ons

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✓ Would recommend
Christina Martin 👑
Dec 20, 2024
★★★☆☆

It's okay

Three stars because it's neither great nor terrible. SumUp handles transactions fine but credit card processing failures is a real problem.

👍 Pros

- Tip management
- Inventory tracking
- Staff scheduling

👎 Cons

- Setup took longer than expected

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Paul Murphy 👑
Dec 20, 2024
★★★★★

Best decision for our business

Been using SumUp for 21 months now and couldn't be happier. The kitchen display system is exactly what we needed. Staff picked it up in no time.

👍 Pros

- Menu customization
- Happy hour pricing
- Guest profiles
- Easy to use
- Modern interface

👎 Cons

- None so far

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✓ Would recommend
Kyle Thomas 👑
Dec 8, 2024
★★★★☆

Good value for money

Good POS for the price. happy hour pricing is excellent. Lost a star because reporting could be more detailed needs work. Would still recommend.

👍 Pros

- Tip management
- Mobile ordering
- Kitchen printer routing
- Easy to use

👎 Cons

- Hardware is a bit pricey
- Customer support hours are limited

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Nancy Rogers 👑
Dec 8, 2024
★★★★☆

Solid choice overall

Four months in and SumUp is working well. Staff trained quickly on the kitchen display system. Wish setup took longer than expected was included.

👍 Pros

- Tip management
- Good support
- Modern interface

👎 Cons

- The learning curve was steep

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✓ Would recommend