📊 Rating Breakdown

5 stars
22
4 stars
26
3 stars
10
2 stars
5
1 stars
2

📝 User Reviews (65)

Joyce Barnes 👑
Feb 18, 2024
★★★☆☆

Average experience

It works, but that's about it. barcode scanning is decent. We expected more from matrix inventory based on the demos.

👍 Pros

- Reliable
- Modern interface
- Quick setup

👎 Cons

- Hardware is a bit pricey
- The learning curve was steep

Was this helpful?
✓ Would recommend
Raymond Miller 👑
Jan 15, 2024
★★★★☆

Recommended with caveats

Does what it promises. The returns processing is particularly useful for our bookstore. Minor gripes but overall satisfied.

👍 Pros

- Returns processing
- Stock alerts
- Vendor management
- Easy to use

👎 Cons

- Hardware is a bit pricey

Was this helpful?
✓ Would recommend
Laura Jackson 👑
Nov 5, 2023
★★★★★

Exceeded expectations

Coming from an old-school register, Stripe Terminal was a game changer. Easy setup, great training, and the barcode scanning is fantastic.

👍 Pros

- Customer tracking
- Multi-location sync
- Stock alerts
- Customer database

👎 Cons

- None so far

Was this helpful?
✓ Would recommend
Donna Zhang 👑
Oct 18, 2023
★★★☆☆

Room for improvement

Average POS system. Does the basics fine. layaway feature works well but payment terminal disconnects has been frustrating. Considering options.

👍 Pros

- Sales analytics

👎 Cons

- The mobile app needs work
- Reporting could be more detailed

Was this helpful?
✓ Would recommend
Marie Foster 👑
Jun 26, 2023
★★★★☆

Great system with minor issues

Four stars because there's always room for improvement. That said, Stripe Terminal handles our grocery store well. stock alerts is a highlight.

👍 Pros

- Barcode scanning
- Returns processing
- Discount scheduling
- Easy to use
- Modern interface

👎 Cons

- Hardware is a bit pricey
- Setup took longer than expected
- Receipt customization is basic

Was this helpful?
✓ Would recommend
Marcus Cooper 👑
Jun 6, 2023
★★★★☆

Good POS, room to improve

Good system, good support. The gift card system is what sold us. Would love to see better some features require add-ons in future updates.

👍 Pros

- Multi-location sync
- Reliable
- Modern interface

👎 Cons

- Reporting could be more detailed
- Offline mode is limited

Was this helpful?
✓ Would recommend
Susan Collins 👑
May 17, 2023
★★★★☆

Does the job well

Overall very happy with Stripe Terminal. The barcode scanning works great. Knocked off one star because the learning curve was steep, but nothing major.

👍 Pros

- Inventory management
- Returns processing
- Modern interface

👎 Cons

- The mobile app needs work

Was this helpful?
✓ Would recommend
James Wilson ⭐
May 17, 2023
★★☆☆☆

Disappointed

Disappointing experience with Stripe Terminal. The gift card system rarely works as advertised. credit card processing failures has cost us customers.

👍 Pros

- Good support
- Affordable

👎 Cons

- Reporting could be more detailed
- Some features require add-ons
- The learning curve was steep
- System crashes during peak hours
- Credit card processing failures

Was this helpful?
✓ Would recommend
Eugene Rogers 👑
Apr 26, 2023
★★★★☆

Does the job well

Four stars because there's always room for improvement. That said, Stripe Terminal handles our sporting goods store well. stock alerts is a highlight.

👍 Pros

- Multi-location sync
- Employee management
- Gift card system
- Layaway feature

👎 Cons

- Customer support hours are limited

Was this helpful?
✓ Would recommend
Rebecca Powell 👑
Apr 6, 2023
★★★★☆

Mostly satisfied

Reliable and straightforward. Not the flashiest POS but purchase orders and price labeling work exactly as advertised.

👍 Pros

- Returns processing
- Sales analytics
- Price labeling
- Time clock

👎 Cons

- The mobile app needs work

Was this helpful?
✓ Would recommend