📊 Rating Breakdown

5 stars
112
4 stars
79
3 stars
23
2 stars
7
1 stars
5

📝 User Reviews (226)

Betty Hamilton 👑
2w ago
★★★☆☆

Mixed feelings

It works, but that's about it. kitchen display system is decent. We expected more from tableside ordering based on the demos.

👍 Pros

- Staff scheduling

👎 Cons

- Reporting could be more detailed
- Setup took longer than expected

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Samantha Perry 👑
2w ago
★★★☆☆

Room for improvement

Functional but underwhelming. happy hour pricing sold us on SpotOn but the reality of integration failures with third-party apps wasn't mentioned in sales.

👍 Pros

- Staff scheduling
- Kitchen printer routing

👎 Cons

- The mobile app needs work
- Offline mode is limited

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Emily Foster 👑
3w ago
★★★★★

Highly recommend SpotOn

Quick service, reliable hardware, excellent menu customization. What more could you ask for? Been a customer for 5 years.

👍 Pros

- Online ordering integration
- Delivery integration
- Modifier handling
- Good support

👎 Cons

- None so far

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Tyler Morgan 👑
3w ago
★★★★★

Best decision for our business

Our accountant loves the split check feature. Our staff loves the interface. I love not dealing with POS headaches anymore.

👍 Pros

- Kitchen printer routing
- Reliable
- Quick setup

👎 Cons

- None so far

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Lisa Nguyen ⭐
3w ago
★★★★★

Best decision for our business

Owner of fine dining establishment here. SpotOn has been rock solid for 5 years. Support team is responsive and actually helpful.

👍 Pros

- Reservation system
- Mobile ordering
- Waitlist management
- Reliable

👎 Cons

- None so far

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Eric Coleman 👑
3w ago
★★☆☆☆

Expected more

Looking to switch away from SpotOn. payment terminal disconnects happens weekly. split check feature is okay but not worth the hassle.

👍 Pros

- Modifier handling

👎 Cons

- The mobile app needs work
- Reporting could be more detailed
- Offline mode is limited
- Inventory sync issues between locations
- Payment terminal disconnects

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Frank Wood 👑
Oct 31, 2025
★★★★☆

Reliable and functional

Does what it promises. The kitchen display system is particularly useful for our cafe. Minor gripes but overall satisfied.

👍 Pros

- Table management
- Menu customization
- Staff scheduling
- Guest profiles

👎 Cons

- Customer support hours are limited
- Receipt customization is basic

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Marcus Johnson 🌱
Oct 31, 2025
★★★☆☆

Room for improvement

It works, but that's about it. kitchen display system is decent. We expected more from guest profiles based on the demos.

👍 Pros

- Table management
- Split check feature

👎 Cons

- Customer support hours are limited

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✓ Would recommend
Tom Hill 👑
Oct 31, 2025
★★☆☆☆

Would not recommend

Save yourself the trouble. SpotOn has potential but payment terminal disconnects and poor support make it not worth it.

👍 Pros

- Tableside ordering
- Easy to use

👎 Cons

- The mobile app needs work
- System crashes during peak hours
- Printer connectivity problems
- Slow transaction processing
- Payment terminal disconnects

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Sarah Martinez ⭐
Oct 28, 2025
★☆☆☆☆

Terrible experience

Terrible experience. System down more than it's up. integration failures with third-party apps is apparently a known issue they won't fix.

👍 Pros

- Table management
- Kitchen display system
- Inventory tracking

👎 Cons

- The mobile app needs work
- The learning curve was steep
- System crashes during peak hours

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✓ Would recommend