📊 Rating Breakdown

5 stars
14
4 stars
27
3 stars
23
2 stars
8
1 stars
4

📝 User Reviews (76)

Tiffany Wright 👑
Oct 4, 2024
★★★★☆

Mostly satisfied

Four months in and Simphony is working well. Staff trained quickly on the happy hour pricing. Wish setup took longer than expected was included.

👍 Pros

- Tip management
- Loyalty program
- Real-time reporting
- Delivery integration
- Modern interface

👎 Cons

- Hardware is a bit pricey

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Raymond Ward 👑
Aug 9, 2024
★★★☆☆

Some pros, some cons

Decent system with some frustrating limitations. staff scheduling is good. system crashes during peak hours makes me hesitant to fully recommend.

👍 Pros

- Online ordering integration
- Split check feature
- Staff scheduling

👎 Cons

- Offline mode is limited
- Receipt customization is basic

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Dennis Davis 👑
Jul 25, 2024
★★★☆☆

Not bad, not great

Average POS system. Does the basics fine. menu customization works well but system crashes during peak hours has been frustrating. Considering options.

👍 Pros

- Inventory tracking

👎 Cons

- Hardware is a bit pricey
- The learning curve was steep
- Offline mode is limited

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Dennis Brown 👑
Jul 25, 2024
★★☆☆☆

Disappointed

Two stars because it occasionally works. system crashes during peak hours is a constant battle. Support takes days to respond.

👍 Pros

- Easy to use

👎 Cons

- Reporting could be more detailed
- System crashes during peak hours
- Inventory sync issues between locations
- Integration failures with third-party apps

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Amy Simmons 👑
Jul 10, 2024
★★★★☆

Mostly satisfied

Four months in and Simphony is working well. Staff trained quickly on the split check feature. Wish integration options are limited was included.

👍 Pros

- Mobile ordering
- Delivery integration
- Good support

👎 Cons

- Some features require add-ons
- Receipt customization is basic

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Diana Lee 🌱
May 26, 2024
★★★★☆

Happy with Simphony

Good system, good support. The online ordering integration is what sold us. Would love to see better setup took longer than expected in future updates.

👍 Pros

- Table management
- Staff scheduling
- Guest profiles
- Reliable

👎 Cons

- Reporting could be more detailed
- Hardware is a bit pricey
- Integration options are limited

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Henry Russell 👑
May 26, 2024
★☆☆☆☆

Avoid at all costs

Worst POS decision we made. integration failures with third-party apps constantly. The kitchen display system they advertise? Doesn't work half the time.

👍 Pros

- Kitchen display system

👎 Cons

- The mobile app needs work
- Reports showing incorrect data
- Slow transaction processing

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Margaret Kim 👑
Apr 8, 2024
★★★★☆

Reliable and functional

Does what it promises. The staff scheduling is particularly useful for our sports bar. Minor gripes but overall satisfied.

👍 Pros

- Split check feature
- Course firing
- Easy to use
- Quick setup

👎 Cons

- The mobile app needs work
- Setup took longer than expected
- Some features require add-ons

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Melissa Murphy 👑
Mar 23, 2024
★★★☆☆

Has potential

It works, but that's about it. kitchen display system is decent. We expected more from mobile ordering based on the demos.

👍 Pros

- Kitchen display system
- Guest profiles

👎 Cons

- The mobile app needs work
- Customer support hours are limited

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Marie Foster 👑
Mar 6, 2024
★★★★☆

Good POS, room to improve

Solid POS system. split check feature is excellent, delivery integration could use some improvement. Still recommend for pizzeria.

👍 Pros

- Online ordering integration
- Reservation system
- Happy hour pricing
- Quick setup

👎 Cons

- Setup took longer than expected
- The learning curve was steep
- Offline mode is limited

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✓ Would recommend