📊 Rating Breakdown

5 stars
14
4 stars
27
3 stars
23
2 stars
8
1 stars
4

📝 User Reviews (76)

Ashley Miller 👑
Feb 5, 2025
★★☆☆☆

Not as advertised

Can't recommend. We liked the happy hour pricing demo but real-world performance is poor. reports showing incorrect data constantly.

👍 Pros

- Kitchen display system
- Reliable

👎 Cons

- Hardware is a bit pricey
- The learning curve was steep
- Payment terminal disconnects

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✓ Would recommend
Jason Baker 👑
Jan 25, 2025
★★★☆☆

Not bad, not great

Middle of the road. Simphony works for basic taco shop needs. If you need advanced kitchen display system, look elsewhere.

👍 Pros

- Menu customization
- Tableside ordering
- Modern interface

👎 Cons

- Some features require add-ons
- The learning curve was steep
- Integration options are limited

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✓ Would recommend
Rachel Johnson 👑
Jan 25, 2025
★★☆☆☆

Expected more

Two stars because it occasionally works. slow transaction processing is a constant battle. Support takes days to respond.

👍 Pros

- Waitlist management
- Affordable
- Modern interface

👎 Cons

- The learning curve was steep
- Integration options are limited
- System crashes during peak hours
- Credit card processing failures
- Data loss after updates

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✓ Would recommend
Heather Brooks 👑
Jan 13, 2025
★★☆☆☆

Would not recommend

Can't recommend. We liked the reservation system demo but real-world performance is poor. data loss after updates constantly.

👍 Pros

- Split check feature
- Staff scheduling
- Modifier handling

👎 Cons

- The mobile app needs work
- Some features require add-ons
- The learning curve was steep
- Customer support hours are limited
- Integration options are limited

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Michelle Hughes 👑
Dec 20, 2024
★★★★☆

Solid choice overall

Great menu customization, decent guest profiles. Support could be faster but they do resolve issues. Good value for a fine dining establishment.

👍 Pros

- Menu customization
- Kitchen printer routing
- Modifier handling
- Modern interface

👎 Cons

- Customer support hours are limited

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✓ Would recommend
Patrick Hughes 👑
Dec 20, 2024
★★★☆☆

It's okay

Middle of the road. Simphony works for basic food truck needs. If you need advanced reservation system, look elsewhere.

👍 Pros

- Table management
- Happy hour pricing
- Modifier handling

👎 Cons

- Integration options are limited

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✓ Would recommend
Donna Zhang 👑
Dec 8, 2024
★★★☆☆

Average experience

Functional but underwhelming. kitchen display system sold us on Simphony but the reality of login issues for staff wasn't mentioned in sales.

👍 Pros

- Staff scheduling
- Real-time reporting

👎 Cons

- Reporting could be more detailed
- The learning curve was steep

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✓ Would recommend
Jerry Stewart 👑
Nov 25, 2024
★★★☆☆

Some pros, some cons

Average POS system. Does the basics fine. happy hour pricing works well but integration failures with third-party apps has been frustrating. Considering options.

👍 Pros

- Online ordering integration
- Affordable
- Modern interface

👎 Cons

- Hardware is a bit pricey
- Customer support hours are limited

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✓ Would recommend
James Sanders 👑
Nov 12, 2024
★★★★☆

Solid choice overall

Solid POS system. table management is excellent, waitlist management could use some improvement. Still recommend for fine dining establishment.

👍 Pros

- Split check feature
- Real-time reporting
- Course firing

👎 Cons

- The learning curve was steep
- Receipt customization is basic

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✓ Would recommend
Raymond Sullivan 👑
Oct 17, 2024
★★★☆☆

Mixed feelings

Functional but underwhelming. table management sold us on Simphony but the reality of payment terminal disconnects wasn't mentioned in sales.

👍 Pros

- Waitlist management

👎 Cons

- Setup took longer than expected
- Customer support hours are limited

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✓ Would recommend