📊 Rating Breakdown

5 stars
14
4 stars
27
3 stars
23
2 stars
8
1 stars
4

📝 User Reviews (76)

James Park 👑
1w ago
★★★☆☆

Room for improvement

Middle of the road. Simphony works for basic diner needs. If you need advanced reservation system, look elsewhere.

👍 Pros

- Staff scheduling
- Kitchen printer routing
- Modern interface

👎 Cons

- The learning curve was steep
- Offline mode is limited

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Marcus Turner 👑
2w ago
★★★★★

Excellent POS system!

We run a busy bar and Simphony handles everything we throw at it. Weekend rushes, happy hours, you name it. Solid system.

👍 Pros

- Tip management
- Split check feature
- Inventory tracking
- Mobile ordering
- Course firing

👎 Cons

- None so far

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Stephanie Hill 👑
2w ago
★★★★★

Game changer for us

Been using Simphony for 2 months now and couldn't be happier. The reservation system is exactly what we needed. Staff picked it up in no time.

👍 Pros

- Split check feature
- Reservation system
- Delivery integration
- Tableside ordering
- Course firing

👎 Cons

- None so far

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Laura Davis 👑
2w ago
★★★☆☆

Decent but frustrating

Average POS system. Does the basics fine. inventory tracking works well but data loss after updates has been frustrating. Considering options.

👍 Pros

- Split check feature
- Reservation system
- Good support

👎 Cons

- The mobile app needs work
- Customer support hours are limited
- Receipt customization is basic

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Frances Chen 👑
3w ago
★★★★☆

Recommended with caveats

Reliable and straightforward. Not the flashiest POS but staff scheduling and mobile ordering work exactly as advertised.

👍 Pros

- Reservation system
- Inventory tracking
- Course firing
- Waitlist management
- Good support

👎 Cons

- Receipt customization is basic

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Amy Kim 👑
3w ago
★★★☆☆

Decent but frustrating

Decent system with some frustrating limitations. table management is good. credit card processing failures makes me hesitant to fully recommend.

👍 Pros

- Good support

👎 Cons

- Reporting could be more detailed
- Customer support hours are limited

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Tom Jin 🌱
3w ago
★★★★☆

Good POS, room to improve

Four months in and Simphony is working well. Staff trained quickly on the tip management. Wish hardware is a bit pricey was included.

👍 Pros

- Table management
- Online ordering integration
- Guest profiles
- Easy to use

👎 Cons

- Setup took longer than expected
- Customer support hours are limited

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Dorothy Scott 👑
Oct 28, 2025
★★★☆☆

Decent but frustrating

Mixed feelings about Simphony. The table management is great but we've had issues with login issues for staff. Support helped eventually.

👍 Pros

- Inventory tracking

👎 Cons

- Some features require add-ons

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Tom Hill 👑
Oct 28, 2025
★★★☆☆

Mixed feelings

Mixed feelings about Simphony. The tip management is great but we've had issues with credit card processing failures. Support helped eventually.

👍 Pros

- Quick setup

👎 Cons

- The mobile app needs work

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Justin Collins 👑
Oct 24, 2025
★★☆☆☆

Would not recommend

Two stars because it occasionally works. reports showing incorrect data is a constant battle. Support takes days to respond.

👍 Pros

- Modifier handling
- Course firing
- Reliable

👎 Cons

- The mobile app needs work
- Some features require add-ons
- Customer support hours are limited
- Reports showing incorrect data
- Data loss after updates

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✓ Would recommend