📊 Rating Breakdown

5 stars
63
4 stars
25
3 stars
7
2 stars
2
1 stars
1

📝 User Reviews (98)

Brenda Park 👑
Sep 26, 2025
★★★★★

Best decision for our business

Five stars because they earned it. Been with Shopkeep for 3 years. Every update makes the system better.

👍 Pros

- Commission tracking
- Customer database
- Reliable

👎 Cons

- None so far

Was this helpful?
✓ Would recommend
Ann Zhang 👑
Sep 26, 2025
★★★★☆

Mostly satisfied

Does what it promises. The barcode scanning is particularly useful for our smoke shop. Minor gripes but overall satisfied.

👍 Pros

- Inventory management
- Matrix inventory
- Quick setup

👎 Cons

- Setup took longer than expected

Was this helpful?
✓ Would recommend
Raymond Harris 👑
Sep 15, 2025
★★★★★

Finally found the right POS

The stock alerts feature alone pays for itself. Add in discount scheduling and it's a no-brainer for any sporting goods store.

👍 Pros

- Barcode scanning
- Time clock
- Good support

👎 Cons

- None so far

Was this helpful?
✓ Would recommend
Steve Park ⭐
Sep 15, 2025
★★★★★

Best decision for our business

The stock alerts feature alone pays for itself. Add in vendor management and it's a no-brainer for any bookstore.

👍 Pros

- Customer tracking
- Gift card system
- Commission tracking
- Matrix inventory
- Modern interface

👎 Cons

- None so far

Was this helpful?
✓ Would recommend
Robert Thompson 🌱
Sep 15, 2025
★★★★☆

Happy with Shopkeep

Does what it promises. The employee management is particularly useful for our sporting goods store. Minor gripes but overall satisfied.

👍 Pros

- Gift card system
- Good support
- Modern interface

👎 Cons

- Reporting could be more detailed
- The learning curve was steep

Was this helpful?
✓ Would recommend
Adam Bennett 👑
Sep 15, 2025
★☆☆☆☆

Don't make our mistake

Terrible experience. System down more than it's up. data loss after updates is apparently a known issue they won't fix.

👍 Pros

- Inventory management
- Purchase orders
- E-commerce integration

👎 Cons

- Offline mode is limited
- Receipt customization is basic
- Reports showing incorrect data
- Payment terminal disconnects

Was this helpful?
✓ Would recommend
Kevin Rogers 👑
Sep 10, 2025
★★★★★

Game changer for us

Five stars because they earned it. Been with Shopkeep for 3 years. Every update makes the system better.

👍 Pros

- Good support
- Reliable
- Quick setup

👎 Cons

- None so far

Was this helpful?
✓ Would recommend
Nathan Foster 👑
Sep 10, 2025
★★★★★

Perfect for our needs

Five stars because they earned it. Been with Shopkeep for 2 years. Every update makes the system better.

👍 Pros

- Customer tracking
- Gift card system
- Affordable

👎 Cons

- None so far

Was this helpful?
✓ Would recommend
Peter Stewart 👑
Sep 10, 2025
★★★★☆

Reliable and functional

Does what it promises. The multi-location sync is particularly useful for our boutique. Minor gripes but overall satisfied.

👍 Pros

- Customer tracking
- Commission tracking
- Matrix inventory
- Reliable

👎 Cons

- Receipt customization is basic

Was this helpful?
✓ Would recommend
Melissa Walker 👑
Sep 10, 2025
★★★★☆

Happy with Shopkeep

Solid POS system. layaway feature is excellent, customer database could use some improvement. Still recommend for smoke shop.

👍 Pros

- Layaway feature
- Returns processing
- Time clock

👎 Cons

- Reporting could be more detailed

Was this helpful?
✓ Would recommend