📊 Rating Breakdown

5 stars
18
4 stars
32
3 stars
28
2 stars
9
1 stars
5

📝 User Reviews (92)

Tom Jin 🌱
Jan 1, 2025
★★★★★

Finally found the right POS

Owner of jewelry store here. Retail Pro has been rock solid for 5 years. Support team is responsive and actually helpful.

👍 Pros

- Multi-location sync
- Sales analytics
- Affordable
- Modern interface

👎 Cons

- None so far

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Lisa Nelson 👑
Dec 8, 2024
★★★★★

Love this system

Been using Retail Pro for 18 months now and couldn't be happier. The employee management is exactly what we needed. Staff picked it up in no time.

👍 Pros

- Inventory management
- Employee management
- Commission tracking

👎 Cons

- None so far

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Chris Perez 👑
Oct 30, 2024
★★★☆☆

It's okay

Middle of the road. Retail Pro works for basic thrift store needs. If you need advanced gift card system, look elsewhere.

👍 Pros

- Loyalty rewards
- Sales analytics
- Vendor management

👎 Cons

- Setup took longer than expected
- The learning curve was steep

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Stephanie Hill 👑
Oct 4, 2024
★★★☆☆

Some pros, some cons

Mixed feelings about Retail Pro. The layaway feature is great but we've had issues with inventory sync issues between locations. Support helped eventually.

👍 Pros

- Gift card system
- Vendor management
- Customer database

👎 Cons

- Setup took longer than expected
- The learning curve was steep

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Carlos Hughes 👑
Aug 23, 2024
★★★★☆

Mostly satisfied

Four stars because there's always room for improvement. That said, Retail Pro handles our jewelry store well. inventory management is a highlight.

👍 Pros

- Returns processing
- Price labeling
- Reliable

👎 Cons

- Offline mode is limited
- Receipt customization is basic

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Nathan Garcia 👑
Aug 9, 2024
★★★★☆

Happy with Retail Pro

We've been on Retail Pro for 24 months. Does everything we need. layaway feature is great, wish the the learning curve was steep was better.

👍 Pros

- Barcode scanning
- Multi-location sync
- Stock alerts
- Loyalty rewards
- Modern interface

👎 Cons

- Setup took longer than expected
- Offline mode is limited

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Diana Brooks 👑
Jul 10, 2024
★★★★★

Outstanding product

If you're on the fence about Retail Pro, just do it. We were hesitant at first but the employee management and commission tracking won us over.

👍 Pros

- Layaway feature
- Vendor management
- Commission tracking
- Good support
- Modern interface

👎 Cons

- None so far

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Rachel Green 🌱
Jul 10, 2024
★★★★☆

Great system with minor issues

Overall very happy with Retail Pro. The multi-location sync works great. Knocked off one star because hardware is a bit pricey, but nothing major.

👍 Pros

- Multi-location sync
- Gift card system
- Price labeling

👎 Cons

- The mobile app needs work
- Reporting could be more detailed
- Integration options are limited

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Susan Taylor 👑
Jun 25, 2024
★★★★★

Highly recommend Retail Pro

Coming from an old-school register, Retail Pro was a game changer. Easy setup, great training, and the inventory management is fantastic.

👍 Pros

- E-commerce integration
- Matrix inventory
- Quick setup

👎 Cons

- None so far

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Jessica Nelson 👑
Jun 10, 2024
★★★★★

Exceeded expectations

Coming from an old-school register, Retail Pro was a game changer. Easy setup, great training, and the inventory management is fantastic.

👍 Pros

- Multi-location sync
- Stock alerts
- Commission tracking
- Discount scheduling
- Good support

👎 Cons

- None so far

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✓ Would recommend