📊 Rating Breakdown

5 stars
18
4 stars
32
3 stars
28
2 stars
9
1 stars
5

📝 User Reviews (92)

Kimberly Lewis 👑
Aug 8, 2025
★★★★★

Exceeded expectations

Switched from another POS to Retail Pro last year. Best decision we made. customer tracking and customer database have streamlined our entire operation.

👍 Pros

- Layaway feature
- Loyalty rewards
- Easy to use

👎 Cons

- None so far

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Jerry Davis 👑
Aug 1, 2025
★★☆☆☆

Frustrating experience

Save yourself the trouble. Retail Pro has potential but data loss after updates and poor support make it not worth it.

👍 Pros

- Customer tracking
- Returns processing
- Commission tracking

👎 Cons

- Setup took longer than expected
- Reports showing incorrect data
- Printer connectivity problems
- Integration failures with third-party apps
- Login issues for staff

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Tiffany Wright 👑
Aug 1, 2025
★★☆☆☆

Frustrating experience

Save yourself the trouble. Retail Pro has potential but slow transaction processing and poor support make it not worth it.

👍 Pros

- Gift card system

👎 Cons

- The learning curve was steep
- Integration options are limited
- System crashes during peak hours
- Payment terminal disconnects

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Aaron Wood 👑
Jul 17, 2025
★★★★★

Worth every penny

Coming from an old-school register, Retail Pro was a game changer. Easy setup, great training, and the multi-location sync is fantastic.

👍 Pros

- Customer tracking
- Gift card system
- Stock alerts
- Sales analytics

👎 Cons

- None so far

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Tom Hill 👑
Jul 2, 2025
★★★★★

Worth every penny

Five stars because they earned it. Been with Retail Pro for 2 years. Every update makes the system better.

👍 Pros

- Inventory management
- Employee management
- E-commerce integration
- Time clock

👎 Cons

- None so far

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Jerry Stewart 👑
Jul 2, 2025
★★★☆☆

Mixed feelings

It works, but that's about it. layaway feature is decent. We expected more from discount scheduling based on the demos.

👍 Pros

- Returns processing

👎 Cons

- Customer support hours are limited
- Integration options are limited

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Susan Taylor 👑
Jul 2, 2025
★★★☆☆

Room for improvement

Mixed feelings about Retail Pro. The gift card system is great but we've had issues with integration failures with third-party apps. Support helped eventually.

👍 Pros

- Commission tracking

👎 Cons

- Receipt customization is basic

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Ann Zhang 👑
Jun 15, 2025
★★★★☆

Recommended with caveats

Happy with our purchase. Retail Pro runs our sporting goods store smoothly. The stock alerts took some getting used to but works well now.

👍 Pros

- Stock alerts
- Vendor management
- Good support

👎 Cons

- Setup took longer than expected
- Offline mode is limited
- Integration options are limited

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Mike Murphy 👑
May 28, 2025
★★★★☆

Mostly satisfied

We've been on Retail Pro for 9 months. Does everything we need. purchase orders is great, wish the hardware is a bit pricey was better.

👍 Pros

- Customer tracking
- Employee management
- Stock alerts
- Discount scheduling
- Easy to use

👎 Cons

- The mobile app needs work
- Hardware is a bit pricey
- Some features require add-ons

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Angela Long 👑
Apr 21, 2025
★★★★☆

Good value for money

We've been on Retail Pro for 18 months. Does everything we need. returns processing is great, wish the reporting could be more detailed was better.

👍 Pros

- Purchase orders
- Discount scheduling
- Modern interface

👎 Cons

- The learning curve was steep
- Integration options are limited

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✓ Would recommend