📊 Rating Breakdown

5 stars
18
4 stars
32
3 stars
28
2 stars
9
1 stars
5

📝 User Reviews (92)

Henry Russell 👑
2d ago
★★★★☆

Reliable and functional

Does what it promises. The returns processing is particularly useful for our boutique. Minor gripes but overall satisfied.

👍 Pros

- Purchase orders
- E-commerce integration
- Commission tracking
- Good support

👎 Cons

- Hardware is a bit pricey
- Some features require add-ons
- Customer support hours are limited

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✓ Would recommend
Catherine Wilson 👑
5d ago
★★☆☆☆

Expected more

Can't recommend. We liked the inventory management demo but real-world performance is poor. inventory sync issues between locations constantly.

👍 Pros

- Layaway feature
- Matrix inventory

👎 Cons

- Hardware is a bit pricey
- System crashes during peak hours
- Payment terminal disconnects

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✓ Would recommend
Aaron Wood 👑
1w ago
★★★★☆

Good value for money

Solid POS system. layaway feature is excellent, sales analytics could use some improvement. Still recommend for pet store.

👍 Pros

- Layaway feature
- E-commerce integration
- Loyalty rewards
- Easy to use
- Good support

👎 Cons

- The mobile app needs work

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✓ Would recommend
Gregory Bailey 👑
1w ago
★★★★★

Game changer for us

Our boutique does 200+ transactions daily. Retail Pro never skips a beat. purchase orders saves us hours every week.

👍 Pros

- Purchase orders
- Vendor management
- Commission tracking
- Customer database
- Quick setup

👎 Cons

- None so far

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✓ Would recommend
Jonathan Taylor 👑
1w ago
★★☆☆☆

Frustrating experience

Save yourself the trouble. Retail Pro has potential but reports showing incorrect data and poor support make it not worth it.

👍 Pros

- Commission tracking
- Customer database
- Affordable

👎 Cons

- The learning curve was steep
- Offline mode is limited
- Integration options are limited
- Data loss after updates
- Login issues for staff

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✓ Would recommend
Joyce Chen 👑
2w ago
★★★★☆

Happy with Retail Pro

We've been on Retail Pro for 8 months. Does everything we need. multi-location sync is great, wish the setup took longer than expected was better.

👍 Pros

- Customer tracking
- Purchase orders
- Reliable

👎 Cons

- Some features require add-ons

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✓ Would recommend
Paul Mitchell ⭐
2w ago
★★★★☆

Good POS, room to improve

Great inventory management, decent vendor management. Support could be faster but they do resolve issues. Good value for a grocery store.

👍 Pros

- Employee management
- Stock alerts
- Commission tracking
- Time clock

👎 Cons

- Integration options are limited

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✓ Would recommend
Frances Chen 👑
2w ago
★★★☆☆

Mixed feelings

Decent system with some frustrating limitations. customer tracking is good. reports showing incorrect data makes me hesitant to fully recommend.

👍 Pros

- Vendor management

👎 Cons

- Customer support hours are limited
- Receipt customization is basic

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✓ Would recommend
Chris Perez 👑
2w ago
★★★☆☆

Some pros, some cons

Mixed feelings about Retail Pro. The multi-location sync is great but we've had issues with slow transaction processing. Support helped eventually.

👍 Pros

- Gift card system
- Discount scheduling

👎 Cons

- The mobile app needs work
- Some features require add-ons
- Receipt customization is basic

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✓ Would recommend
Kyle Ross 👑
2w ago
★★★☆☆

Not bad, not great

We use Retail Pro for our thrift store. inventory management is useful. However, inventory sync issues between locations has caused headaches. Looking at alternatives.

👍 Pros

- Inventory management
- Affordable

👎 Cons

- Reporting could be more detailed
- Customer support hours are limited

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✓ Would recommend