📊 Rating Breakdown

5 stars
13
4 stars
21
3 stars
18
2 stars
6
1 stars
3

📝 User Reviews (61)

Jessica Murphy 👑
Jun 23, 2025
★★★★★

Love this system

Our smoke shop does 200+ transactions daily. Poynt never skips a beat. layaway feature saves us hours every week.

👍 Pros

- Vendor management
- Commission tracking
- Customer database
- Affordable

👎 Cons

- None so far

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Lauren Howard 👑
Jun 23, 2025
★★★★☆

Solid choice overall

Does what it promises. The returns processing is particularly useful for our liquor store. Minor gripes but overall satisfied.

👍 Pros

- Layaway feature
- Returns processing
- Loyalty rewards
- Customer database
- Reliable

👎 Cons

- Setup took longer than expected
- The learning curve was steep
- Receipt customization is basic

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Jennifer Carter 👑
May 19, 2025
★★☆☆☆

Expected more

Save yourself the trouble. Poynt has potential but inventory sync issues between locations and poor support make it not worth it.

👍 Pros

- Barcode scanning
- Purchase orders

👎 Cons

- Receipt customization is basic
- Inventory sync issues between locations
- Reports showing incorrect data
- Integration failures with third-party apps
- Login issues for staff

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Emily Rodriguez 👑
Apr 11, 2025
★★★★☆

Recommended with caveats

Does what it promises. The barcode scanning is particularly useful for our liquor store. Minor gripes but overall satisfied.

👍 Pros

- Barcode scanning
- Loyalty rewards
- Price labeling
- Good support
- Quick setup

👎 Cons

- Hardware is a bit pricey
- Customer support hours are limited
- Receipt customization is basic

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Justin Young 👑
Mar 11, 2025
★★★★☆

Recommended with caveats

Reliable and straightforward. Not the flashiest POS but barcode scanning and e-commerce integration work exactly as advertised.

👍 Pros

- Gift card system
- Matrix inventory
- Easy to use

👎 Cons

- Reporting could be more detailed
- Some features require add-ons
- Offline mode is limited

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Sandra Taylor 👑
Feb 5, 2025
★☆☆☆☆

Avoid at all costs

One star is generous. reports showing incorrect data every single day. Going back to our old system.

👍 Pros

- Customer tracking
- Vendor management

👎 Cons

- Reporting could be more detailed
- System crashes during peak hours
- Payment terminal disconnects

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Rachel Green 🌱
Dec 8, 2024
★★★☆☆

Some pros, some cons

Middle of the road. Poynt works for basic retail store needs. If you need advanced multi-location sync, look elsewhere.

👍 Pros

- Time clock
- Good support

👎 Cons

- Hardware is a bit pricey
- Integration options are limited

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Harold Mitchell 👑
Nov 12, 2024
★★★★☆

Works great for us

Reliable and straightforward. Not the flashiest POS but inventory management and sales analytics work exactly as advertised.

👍 Pros

- Barcode scanning
- Customer tracking
- Matrix inventory

👎 Cons

- The mobile app needs work
- Reporting could be more detailed
- Setup took longer than expected

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Sandra Cooper 👑
Sep 6, 2024
★★★★★

Best decision for our business

Owner of pet store here. Poynt has been rock solid for 1 years. Support team is responsive and actually helpful.

👍 Pros

- Multi-location sync
- Sales analytics
- Matrix inventory
- Easy to use

👎 Cons

- None so far

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Dennis Davis 👑
Sep 6, 2024
★★★★☆

Mostly satisfied

Upgraded from their older system. Big improvement in multi-location sync. Still working out some kinks with integration options are limited.

👍 Pros

- Employee management
- Good support
- Quick setup

👎 Cons

- Hardware is a bit pricey
- Setup took longer than expected

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✓ Would recommend