📊 Rating Breakdown

5 stars
13
4 stars
21
3 stars
18
2 stars
6
1 stars
3

📝 User Reviews (61)

Sarah Martinez ⭐
2d ago
★★★★★

Finally found the right POS

We run a busy thrift store and Poynt handles everything we throw at it. Weekend rushes, happy hours, you name it. Solid system.

👍 Pros

- Loyalty rewards
- Price labeling
- Matrix inventory
- Reliable

👎 Cons

- None so far

Was this helpful?
✓ Would recommend
Kyle Ross 👑
2d ago
★★★★★

Perfect for our needs

The employee management feature alone pays for itself. Add in price labeling and it's a no-brainer for any grocery store.

👍 Pros

- Barcode scanning
- Purchase orders
- Stock alerts
- Loyalty rewards

👎 Cons

- None so far

Was this helpful?
✓ Would recommend
Tiffany Wright 👑
2d ago
★★★★☆

Does the job well

Good POS for the price. gift card system is excellent. Lost a star because some features require add-ons needs work. Would still recommend.

👍 Pros

- Customer tracking
- Returns processing
- E-commerce integration
- Loyalty rewards
- Reliable

👎 Cons

- The learning curve was steep

Was this helpful?
✓ Would recommend
Carlos Rodriguez ⭐
2d ago
★★★☆☆

Mixed feelings

Mixed feelings about Poynt. The gift card system is great but we've had issues with login issues for staff. Support helped eventually.

👍 Pros

- Multi-location sync

👎 Cons

- Customer support hours are limited

Was this helpful?
✓ Would recommend
Laura Jackson 👑
5d ago
★★★☆☆

It's okay

Middle of the road. Poynt works for basic convenience store needs. If you need advanced gift card system, look elsewhere.

👍 Pros

- Layaway feature
- Discount scheduling

👎 Cons

- Integration options are limited

Was this helpful?
✓ Would recommend
Joyce Chen 👑
1w ago
★★★★☆

Good value for money

Four stars because there's always room for improvement. That said, Poynt handles our clothing store well. returns processing is a highlight.

👍 Pros

- Stock alerts
- Price labeling
- Commission tracking
- Time clock
- Discount scheduling

👎 Cons

- The mobile app needs work

Was this helpful?
✓ Would recommend
Amanda Scott 👑
1w ago
★★★★☆

Works great for us

Upgraded from their older system. Big improvement in multi-location sync. Still working out some kinks with some features require add-ons.

👍 Pros

- Employee management
- Vendor management
- Commission tracking
- Customer database
- Easy to use

👎 Cons

- Receipt customization is basic
- Integration options are limited

Was this helpful?
✓ Would recommend
Jason Nguyen 👑
1w ago
★★★☆☆

Some pros, some cons

Decent system with some frustrating limitations. gift card system is good. payment terminal disconnects makes me hesitant to fully recommend.

👍 Pros

- Loyalty rewards
- Matrix inventory

👎 Cons

- Hardware is a bit pricey
- The learning curve was steep
- Customer support hours are limited

Was this helpful?
✓ Would recommend
Carlos Hall 👑
2w ago
★☆☆☆☆

Avoid at all costs

Avoid Poynt. data loss after updates from day one. Support is unresponsive. Cost us thousands in lost sales.

👍 Pros

- Inventory management
- Layaway feature

👎 Cons

- The learning curve was steep
- Integration options are limited
- Integration failures with third-party apps
- Payment terminal disconnects

Was this helpful?
✓ Would recommend
Brenda Walker 👑
2w ago
★★★☆☆

Decent but frustrating

Three stars because it's neither great nor terrible. Poynt handles transactions fine but credit card processing failures is a real problem.

👍 Pros

- Multi-location sync
- Discount scheduling
- Quick setup

👎 Cons

- Some features require add-ons
- Customer support hours are limited

Was this helpful?
✓ Would recommend