📊 Rating Breakdown

5 stars
91
4 stars
63
3 stars
18
2 stars
5
1 stars
4

📝 User Reviews (181)

Patrick Lee 👑
Sep 20, 2024
★★★★☆

Happy with PayPal Zettle

Overall very happy with PayPal Zettle. The inventory tracking works great. Knocked off one star because hardware is a bit pricey, but nothing major.

👍 Pros

- Table management
- Tip management
- Split check feature
- Loyalty program
- Modern interface

👎 Cons

- Customer support hours are limited
- Integration options are limited

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Frank Price 👑
Sep 20, 2024
★★★☆☆

Average experience

Functional but underwhelming. online ordering integration sold us on PayPal Zettle but the reality of credit card processing failures wasn't mentioned in sales.

👍 Pros

- Good support

👎 Cons

- Offline mode is limited
- Receipt customization is basic
- Integration options are limited

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Marcus Powell 👑
Sep 20, 2024
★★★☆☆

Average experience

Three stars because it's neither great nor terrible. PayPal Zettle handles transactions fine but integration failures with third-party apps is a real problem.

👍 Pros

- Loyalty program
- Guest profiles
- Modern interface

👎 Cons

- The mobile app needs work
- Some features require add-ons
- Offline mode is limited

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Carlos Rodriguez ⭐
Sep 20, 2024
★★★☆☆

Has potential

Average POS system. Does the basics fine. online ordering integration works well but payment terminal disconnects has been frustrating. Considering options.

👍 Pros

- Loyalty program
- Affordable
- Quick setup

👎 Cons

- Some features require add-ons
- Receipt customization is basic

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Ashley Sanders 👑
Sep 6, 2024
★★★★☆

Great system with minor issues

Upgraded from their older system. Big improvement in reservation system. Still working out some kinks with reporting could be more detailed.

👍 Pros

- Real-time reporting
- Kitchen printer routing
- Guest profiles
- Modern interface
- Quick setup

👎 Cons

- Hardware is a bit pricey
- Setup took longer than expected

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Chris Hall 👑
Sep 6, 2024
★★★★☆

Recommended with caveats

Happy with our purchase. PayPal Zettle runs our bakery smoothly. The split check feature took some getting used to but works well now.

👍 Pros

- Reservation system
- Loyalty program
- Kitchen printer routing
- Modifier handling
- Waitlist management

👎 Cons

- Setup took longer than expected

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Scott Reed 👑
Sep 6, 2024
★★★☆☆

Some pros, some cons

We use PayPal Zettle for our coffee shop. online ordering integration is useful. However, slow transaction processing has caused headaches. Looking at alternatives.

👍 Pros

- Loyalty program

👎 Cons

- Hardware is a bit pricey

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Emily Rodriguez 👑
Sep 6, 2024
★☆☆☆☆

Worst POS ever

Terrible experience. System down more than it's up. printer connectivity problems is apparently a known issue they won't fix.

👍 Pros

- Table management
- Guest profiles

👎 Cons

- The mobile app needs work
- Reporting could be more detailed
- Setup took longer than expected
- Integration options are limited
- System crashes during peak hours

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Lisa Nelson 👑
Aug 23, 2024
★★★★★

Best decision for our business

The online ordering integration feature alone pays for itself. Add in kitchen printer routing and it's a no-brainer for any coffee shop.

👍 Pros

- Tip management
- Mobile ordering
- Kitchen printer routing
- Modifier handling
- Modern interface

👎 Cons

- None so far

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✓ Would recommend
Nancy Jenkins 👑
Jul 25, 2024
★★★★☆

Reliable and functional

Upgraded from their older system. Big improvement in table management. Still working out some kinks with the mobile app needs work.

👍 Pros

- Real-time reporting
- Tableside ordering
- Kitchen printer routing
- Guest profiles

👎 Cons

- Hardware is a bit pricey

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✓ Would recommend