📊 Rating Breakdown

5 stars
14
4 stars
24
3 stars
20
2 stars
7
1 stars
3

📝 User Reviews (68)

Justin Young 👑
Oct 17, 2024
★★★☆☆

Mixed feelings

It works, but that's about it. returns processing is decent. We expected more from customer database based on the demos.

👍 Pros

- Gift card system
- Vendor management
- Commission tracking

👎 Cons

- Offline mode is limited

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✓ Would recommend
Rachel Barnes 👑
Oct 4, 2024
★★★★☆

Reliable and functional

Four stars because there's always room for improvement. That said, Paychex handles our liquor store well. stock alerts is a highlight.

👍 Pros

- Inventory management
- Layaway feature
- Easy to use

👎 Cons

- Hardware is a bit pricey

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✓ Would recommend
Eric White 👑
Oct 4, 2024
★★☆☆☆

Disappointed

Can't recommend. We liked the gift card system demo but real-world performance is poor. data loss after updates constantly.

👍 Pros

- Customer tracking
- E-commerce integration

👎 Cons

- Reporting could be more detailed
- Receipt customization is basic
- System crashes during peak hours
- Inventory sync issues between locations
- Integration failures with third-party apps

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✓ Would recommend
Nancy Peterson 👑
Sep 20, 2024
★★★★☆

Works great for us

Four stars because there's always room for improvement. That said, Paychex handles our convenience store well. employee management is a highlight.

👍 Pros

- Returns processing
- Time clock
- Discount scheduling

👎 Cons

- Reporting could be more detailed

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✓ Would recommend
Maria Santos ⭐
Aug 23, 2024
★☆☆☆☆

Worst POS ever

Avoid Paychex. data loss after updates from day one. Support is unresponsive. Cost us thousands in lost sales.

👍 Pros

- Affordable

👎 Cons

- The mobile app needs work
- Customer support hours are limited
- Credit card processing failures
- Integration failures with third-party apps

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✓ Would recommend
Eric Coleman 👑
Aug 9, 2024
★★★★☆

Works great for us

Good POS for the price. barcode scanning is excellent. Lost a star because integration options are limited needs work. Would still recommend.

👍 Pros

- Inventory management
- Customer tracking
- E-commerce integration
- Reliable

👎 Cons

- The mobile app needs work
- Hardware is a bit pricey

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✓ Would recommend
Kevin O'Brien 🌱
Jul 10, 2024
★★★★★

Best decision for our business

Switched from Clover to Paychex last year. Best decision we made. multi-location sync and discount scheduling have streamlined our entire operation.

👍 Pros

- Inventory management
- E-commerce integration
- Sales analytics
- Customer database

👎 Cons

- None so far

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✓ Would recommend
Marcus Turner 👑
Jul 10, 2024
★★★☆☆

It's okay

Decent system with some frustrating limitations. inventory management is good. data loss after updates makes me hesitant to fully recommend.

👍 Pros

- Stock alerts

👎 Cons

- Reporting could be more detailed

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✓ Would recommend
Marcus Turner 👑
May 10, 2024
★★★★☆

Does the job well

Good POS for the price. returns processing is excellent. Lost a star because customer support hours are limited needs work. Would still recommend.

👍 Pros

- Barcode scanning
- Employee management
- Loyalty rewards
- Matrix inventory
- Affordable

👎 Cons

- Receipt customization is basic

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✓ Would recommend
Harold Nguyen 👑
May 10, 2024
★★★☆☆

Mixed feelings

Decent system with some frustrating limitations. stock alerts is good. reports showing incorrect data makes me hesitant to fully recommend.

👍 Pros

- Customer tracking
- E-commerce integration
- Quick setup

👎 Cons

- Setup took longer than expected
- The learning curve was steep

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✓ Would recommend