📊 Rating Breakdown

5 stars
14
4 stars
24
3 stars
20
2 stars
7
1 stars
3

📝 User Reviews (68)

Justin Young 👑
Apr 1, 2025
★★★★★

Exceeded expectations

Family jewelry store for 30 years. Paychex modernized our operations without complicating things. Exactly what we needed.

👍 Pros

- Stock alerts
- Reliable
- Modern interface

👎 Cons

- None so far

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✓ Would recommend
Donna Ramos 👑
Apr 1, 2025
★★★★☆

Reliable and functional

Solid POS system. stock alerts is excellent, commission tracking could use some improvement. Still recommend for hardware store.

👍 Pros

- Inventory management
- Multi-location sync
- Vendor management
- Customer database

👎 Cons

- Integration options are limited

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✓ Would recommend
Jonathan Taylor 👑
Feb 28, 2025
★★★★☆

Good value for money

Great gift card system, decent e-commerce integration. Support could be faster but they do resolve issues. Good value for a thrift store.

👍 Pros

- Returns processing
- Loyalty rewards
- Easy to use

👎 Cons

- Offline mode is limited

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✓ Would recommend
Eugene Nguyen 👑
Feb 28, 2025
★★★☆☆

Not bad, not great

Decent system with some frustrating limitations. customer tracking is good. data loss after updates makes me hesitant to fully recommend.

👍 Pros

- Gift card system
- E-commerce integration

👎 Cons

- Customer support hours are limited

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✓ Would recommend
Harold Mitchell 👑
Feb 17, 2025
★★★☆☆

Decent but frustrating

Three stars because it's neither great nor terrible. Paychex handles transactions fine but slow transaction processing is a real problem.

👍 Pros

- Gift card system
- Modern interface

👎 Cons

- Reporting could be more detailed
- Receipt customization is basic

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✓ Would recommend
Eugene Hill 👑
Feb 17, 2025
★★★☆☆

It's okay

Middle of the road. Paychex works for basic bookstore needs. If you need advanced purchase orders, look elsewhere.

👍 Pros

- Sales analytics

👎 Cons

- Reporting could be more detailed
- Some features require add-ons
- Customer support hours are limited

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✓ Would recommend
Carlos Jenkins 👑
Nov 12, 2024
★★★★★

Exceeded expectations

Implemented Paychex across all 8 locations. Consistent performance and the stock alerts makes multi-store management easy.

👍 Pros

- Barcode scanning
- Returns processing
- Stock alerts
- Loyalty rewards
- Modern interface

👎 Cons

- None so far

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✓ Would recommend
Carlos Hall 👑
Nov 12, 2024
★★★☆☆

Has potential

Middle of the road. Paychex works for basic retail store needs. If you need advanced gift card system, look elsewhere.

👍 Pros

- Customer tracking

👎 Cons

- Offline mode is limited

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✓ Would recommend
Marie Foster 👑
Oct 30, 2024
★★☆☆☆

Not as advertised

Regret switching to Paychex. The returns processing looked great but inventory sync issues between locations has made daily operations difficult.

👍 Pros

- Gift card system
- Good support
- Affordable

👎 Cons

- Reporting could be more detailed
- Hardware is a bit pricey
- Some features require add-ons
- Inventory sync issues between locations

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✓ Would recommend
Carlos Murphy 👑
Oct 17, 2024
★★★★☆

Good POS, room to improve

Good POS for the price. employee management is excellent. Lost a star because the mobile app needs work needs work. Would still recommend.

👍 Pros

- Multi-location sync
- Sales analytics
- Time clock

👎 Cons

- Some features require add-ons
- The learning curve was steep

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✓ Would recommend