📊 Rating Breakdown

5 stars
14
4 stars
24
3 stars
20
2 stars
7
1 stars
3

📝 User Reviews (68)

Nathan Garcia 👑
2d ago
★★★★☆

Happy with Paychex

Happy with our purchase. Paychex runs our retail store smoothly. The returns processing took some getting used to but works well now.

👍 Pros

- Sales analytics
- Commission tracking
- Discount scheduling

👎 Cons

- Reporting could be more detailed

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✓ Would recommend
Dorothy Perry 👑
4d ago
★★★★☆

Great system with minor issues

Reliable and straightforward. Not the flashiest POS but employee management and sales analytics work exactly as advertised.

👍 Pros

- Stock alerts
- Vendor management
- Quick setup

👎 Cons

- The learning curve was steep

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✓ Would recommend
Maria Santos ⭐
4d ago
★★★☆☆

It's okay

We use Paychex for our gift shop. stock alerts is useful. However, slow transaction processing has caused headaches. Looking at alternatives.

👍 Pros

- Inventory management
- E-commerce integration

👎 Cons

- The mobile app needs work
- Offline mode is limited

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✓ Would recommend
Susan Moore 👑
1w ago
★★★★★

Highly recommend Paychex

Five stars because they earned it. Been with Paychex for 2 years. Every update makes the system better.

👍 Pros

- Inventory management
- Barcode scanning
- Gift card system
- Vendor management
- Time clock

👎 Cons

- None so far

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✓ Would recommend
Rachel Barnes 👑
1w ago
★★★☆☆

Decent but frustrating

It works, but that's about it. stock alerts is decent. We expected more from e-commerce integration based on the demos.

👍 Pros

- Vendor management

👎 Cons

- Hardware is a bit pricey

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✓ Would recommend
Jennifer Wright 👑
2w ago
★★★★☆

Great system with minor issues

Good system, good support. The purchase orders is what sold us. Would love to see better the learning curve was steep in future updates.

👍 Pros

- Inventory management
- Customer tracking
- Good support

👎 Cons

- Hardware is a bit pricey

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✓ Would recommend
Mike Martin 👑
3w ago
★★★★☆

Solid choice overall

Reliable and straightforward. Not the flashiest POS but barcode scanning and e-commerce integration work exactly as advertised.

👍 Pros

- Purchase orders
- Matrix inventory
- Discount scheduling
- Modern interface
- Quick setup

👎 Cons

- Receipt customization is basic

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✓ Would recommend
Luis Zhang 👑
3w ago
★★★★☆

Mostly satisfied

Upgraded from their older system. Big improvement in gift card system. Still working out some kinks with integration options are limited.

👍 Pros

- Employee management
- Returns processing
- Matrix inventory

👎 Cons

- Receipt customization is basic
- Integration options are limited

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✓ Would recommend
Eugene Nguyen 👑
Oct 31, 2025
★★★★★

Worth every penny

Family liquor store for 30 years. Paychex modernized our operations without complicating things. Exactly what we needed.

👍 Pros

- Vendor management
- Time clock
- Modern interface

👎 Cons

- None so far

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✓ Would recommend
Robert Garcia 👑
Oct 16, 2025
★★★★☆

Recommended with caveats

Overall very happy with Paychex. The stock alerts works great. Knocked off one star because the mobile app needs work, but nothing major.

👍 Pros

- Returns processing
- Commission tracking
- Discount scheduling

👎 Cons

- Reporting could be more detailed
- Receipt customization is basic
- Integration options are limited

Was this helpful?
✓ Would recommend