📊 Rating Breakdown

5 stars
18
4 stars
32
3 stars
28
2 stars
9
1 stars
5

📝 User Reviews (92)

Betty Hamilton 👑
Jul 10, 2025
★★★☆☆

Some pros, some cons

Three stars because it's neither great nor terrible. PAX Technology handles transactions fine but printer connectivity problems is a real problem.

👍 Pros

- Layaway feature
- Time clock

👎 Cons

- Setup took longer than expected
- Some features require add-ons

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Michelle Hughes 👑
Jul 2, 2025
★★★★☆

Recommended with caveats

Four months in and PAX Technology is working well. Staff trained quickly on the customer tracking. Wish the learning curve was steep was included.

👍 Pros

- Returns processing
- Loyalty rewards
- Price labeling
- Discount scheduling
- Modern interface

👎 Cons

- The mobile app needs work

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Helen Stewart 👑
Jun 6, 2025
★★★★☆

Solid choice overall

Does what it promises. The returns processing is particularly useful for our retail store. Minor gripes but overall satisfied.

👍 Pros

- Inventory management
- Barcode scanning
- Multi-location sync
- Discount scheduling
- Good support

👎 Cons

- Integration options are limited

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Sean Stewart 👑
May 28, 2025
★★★★★

Outstanding product

Five stars because they earned it. Been with PAX Technology for 1 years. Every update makes the system better.

👍 Pros

- Barcode scanning
- Multi-location sync
- Customer database
- Matrix inventory
- Time clock

👎 Cons

- None so far

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Steve Hall 👑
May 19, 2025
★★★★★

Love this system

The gift card system feature alone pays for itself. Add in loyalty rewards and it's a no-brainer for any bookstore.

👍 Pros

- Layaway feature
- Returns processing
- Customer database

👎 Cons

- None so far

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Brenda Lewis 👑
May 19, 2025
★★★★★

Best decision for our business

Five stars because they earned it. Been with PAX Technology for 4 years. Every update makes the system better.

👍 Pros

- Vendor management
- Customer database
- Modern interface

👎 Cons

- None so far

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Rachel Johnson 👑
May 10, 2025
★★★☆☆

Decent but frustrating

Decent system with some frustrating limitations. inventory management is good. system crashes during peak hours makes me hesitant to fully recommend.

👍 Pros

- Returns processing
- Loyalty rewards
- Reliable

👎 Cons

- The learning curve was steep
- Offline mode is limited

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Kevin Rogers 👑
May 1, 2025
★★☆☆☆

Disappointed

Disappointing experience with PAX Technology. The gift card system rarely works as advertised. printer connectivity problems has cost us customers.

👍 Pros

- Inventory management
- Reliable

👎 Cons

- Customer support hours are limited
- Receipt customization is basic
- Integration options are limited
- Data loss after updates
- Integration failures with third-party apps

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James Sanders 👑
Apr 21, 2025
★★★★★

Exceeded expectations

Five stars because they earned it. Been with PAX Technology for 4 years. Every update makes the system better.

👍 Pros

- Employee management
- Commission tracking
- Discount scheduling

👎 Cons

- None so far

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Lauren Rogers 👑
Apr 21, 2025
★★★☆☆

Has potential

We use PAX Technology for our pet store. employee management is useful. However, system crashes during peak hours has caused headaches. Looking at alternatives.

👍 Pros

- Layaway feature

👎 Cons

- The mobile app needs work
- Hardware is a bit pricey

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✓ Would recommend