📊 Rating Breakdown

5 stars
29
4 stars
33
3 stars
12
2 stars
6
1 stars
2

📝 User Reviews (82)

Jerry Stewart 👑
Oct 17, 2024
★★★★☆

Solid choice overall

Does what it promises. The gift card system is particularly useful for our jewelry store. Minor gripes but overall satisfied.

👍 Pros

- Customer tracking
- Vendor management
- Easy to use

👎 Cons

- The learning curve was steep
- Offline mode is limited
- Receipt customization is basic

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Peter Stewart 👑
Oct 17, 2024
★★★★☆

Happy with Paladin

Great multi-location sync, decent e-commerce integration. Support could be faster but they do resolve issues. Good value for a grocery store.

👍 Pros

- Barcode scanning
- Layaway feature
- Customer database
- Easy to use
- Quick setup

👎 Cons

- Offline mode is limited

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David Wright 👑
Sep 20, 2024
★★★☆☆

Not bad, not great

Mixed feelings about Paladin. The layaway feature is great but we've had issues with data loss after updates. Support helped eventually.

👍 Pros

- Customer tracking
- Quick setup

👎 Cons

- Setup took longer than expected
- Some features require add-ons
- Integration options are limited

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Stephanie Thompson 👑
Sep 20, 2024
★★☆☆☆

Disappointed

Regret switching to Paladin. The gift card system looked great but reports showing incorrect data has made daily operations difficult.

👍 Pros

- Barcode scanning
- Layaway feature
- Reliable

👎 Cons

- Hardware is a bit pricey
- Some features require add-ons
- Customer support hours are limited
- Offline mode is limited
- System crashes during peak hours

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Susan Johnson 👑
Aug 23, 2024
★★★★★

Outstanding product

Been using Paladin for 11 months now and couldn't be happier. The returns processing is exactly what we needed. Staff picked it up in no time.

👍 Pros

- Multi-location sync
- Loyalty rewards
- Price labeling
- Commission tracking
- Quick setup

👎 Cons

- None so far

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Henry Martin 👑
Aug 23, 2024
★★☆☆☆

Expected more

Looking to switch away from Paladin. slow transaction processing happens weekly. stock alerts is okay but not worth the hassle.

👍 Pros

- Vendor management
- Affordable
- Quick setup

👎 Cons

- The mobile app needs work
- Setup took longer than expected
- System crashes during peak hours
- Integration failures with third-party apps

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Carlos Hall 👑
Jul 10, 2024
★★★★★

Game changer for us

If you're on the fence about Paladin, just do it. We were hesitant at first but the barcode scanning and vendor management won us over.

👍 Pros

- Returns processing
- Stock alerts
- Loyalty rewards
- Price labeling
- Customer database

👎 Cons

- None so far

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Helen Stewart 👑
Jun 25, 2024
★★★★★

Best decision for our business

Our thrift store does 200+ transactions daily. Paladin never skips a beat. inventory management saves us hours every week.

👍 Pros

- Inventory management
- Employee management
- Modern interface

👎 Cons

- None so far

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Raymond Sullivan 👑
Apr 24, 2024
★★★☆☆

It's okay

Decent system with some frustrating limitations. employee management is good. printer connectivity problems makes me hesitant to fully recommend.

👍 Pros

- Employee management
- Good support

👎 Cons

- The mobile app needs work
- Offline mode is limited
- Receipt customization is basic

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Karen Ross 👑
Mar 23, 2024
★★★★☆

Good POS, room to improve

Good POS for the price. returns processing is excellent. Lost a star because the learning curve was steep needs work. Would still recommend.

👍 Pros

- Loyalty rewards
- Customer database
- Matrix inventory

👎 Cons

- Reporting could be more detailed
- Some features require add-ons
- Receipt customization is basic

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✓ Would recommend