📊 Rating Breakdown

5 stars
29
4 stars
33
3 stars
12
2 stars
6
1 stars
2

📝 User Reviews (82)

Rebecca OBrien 👑
Oct 31, 2025
★★★★★

Worth every penny

Our accountant loves the inventory management. Our staff loves the interface. I love not dealing with POS headaches anymore.

👍 Pros

- Purchase orders
- Customer database
- Modern interface

👎 Cons

- None so far

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✓ Would recommend
Brenda Lewis 👑
Oct 28, 2025
★★★★★

Best decision for our business

Implemented Paladin across all 5 locations. Consistent performance and the purchase orders makes multi-store management easy.

👍 Pros

- Purchase orders
- Commission tracking
- Discount scheduling

👎 Cons

- None so far

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✓ Would recommend
Paul Mitchell ⭐
Oct 24, 2025
★★☆☆☆

Would not recommend

Two stars because it occasionally works. system crashes during peak hours is a constant battle. Support takes days to respond.

👍 Pros

- Affordable

👎 Cons

- Reporting could be more detailed
- Credit card processing failures
- Reports showing incorrect data
- Slow transaction processing
- Payment terminal disconnects

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✓ Would recommend
Nancy Jenkins 👑
Oct 16, 2025
★★★★☆

Good value for money

Good POS for the price. layaway feature is excellent. Lost a star because reporting could be more detailed needs work. Would still recommend.

👍 Pros

- Customer tracking
- Purchase orders
- Matrix inventory
- Time clock
- Modern interface

👎 Cons

- Offline mode is limited
- Receipt customization is basic

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✓ Would recommend
Kevin Robinson 👑
Oct 7, 2025
★★★☆☆

Average experience

Middle of the road. Paladin works for basic sporting goods store needs. If you need advanced stock alerts, look elsewhere.

👍 Pros

- Returns processing
- Price labeling
- Reliable

👎 Cons

- The mobile app needs work
- Reporting could be more detailed
- Setup took longer than expected

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✓ Would recommend
Eugene Nguyen 👑
Oct 2, 2025
★★★★★

Excellent POS system!

Hands down the best POS for hardware store. We've tried Square and Toast before settling on Paladin. Much better fit for our needs.

👍 Pros

- Vendor management
- Time clock
- Discount scheduling

👎 Cons

- None so far

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✓ Would recommend
Sharon Richardson 👑
Oct 2, 2025
★★★★☆

Recommended with caveats

Overall very happy with Paladin. The layaway feature works great. Knocked off one star because setup took longer than expected, but nothing major.

👍 Pros

- Sales analytics
- Customer database
- Reliable

👎 Cons

- Hardware is a bit pricey
- Some features require add-ons
- Integration options are limited

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✓ Would recommend
Robert Garcia 👑
Sep 21, 2025
★★★☆☆

Decent but frustrating

Middle of the road. Paladin works for basic smoke shop needs. If you need advanced purchase orders, look elsewhere.

👍 Pros

- Barcode scanning
- Reliable
- Affordable

👎 Cons

- Integration options are limited

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✓ Would recommend
Aaron Wood 👑
Sep 15, 2025
★★★★☆

Works great for us

Solid POS system. customer tracking is excellent, time clock could use some improvement. Still recommend for sporting goods store.

👍 Pros

- Employee management
- Vendor management
- Matrix inventory
- Easy to use
- Reliable

👎 Cons

- Reporting could be more detailed
- Offline mode is limited

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✓ Would recommend
Marie Adams 👑
Aug 28, 2025
★★★★★

Best decision for our business

Family clothing store for 30 years. Paladin modernized our operations without complicating things. Exactly what we needed.

👍 Pros

- Purchase orders
- E-commerce integration
- Loyalty rewards
- Good support

👎 Cons

- None so far

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✓ Would recommend