📊 Rating Breakdown

5 stars
18
4 stars
31
3 stars
26
2 stars
9
1 stars
4

📝 User Reviews (88)

Sharon Foster 👑
Jan 25, 2025
★★☆☆☆

Frustrating experience

Two stars because it occasionally works. data loss after updates is a constant battle. Support takes days to respond.

👍 Pros

- Menu customization
- Modern interface

👎 Cons

- Customer support hours are limited
- Slow transaction processing
- Login issues for staff

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Ashley Sanders 👑
Jan 13, 2025
★★★★★

Exceeded expectations

We run a busy diner and Olo handles everything we throw at it. Weekend rushes, happy hours, you name it. Solid system.

👍 Pros

- Tip management
- Real-time reporting
- Delivery integration
- Modifier handling
- Course firing

👎 Cons

- None so far

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Carlos Hughes 👑
Jan 1, 2025
★★★★☆

Mostly satisfied

Upgraded from their older system. Big improvement in table management. Still working out some kinks with integration options are limited.

👍 Pros

- Menu customization
- Tableside ordering
- Good support

👎 Cons

- Reporting could be more detailed
- The learning curve was steep
- Customer support hours are limited

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Susan Johnson 👑
Jan 1, 2025
★★★☆☆

Decent but frustrating

It works, but that's about it. online ordering integration is decent. We expected more from real-time reporting based on the demos.

👍 Pros

- Online ordering integration
- Delivery integration
- Good support

👎 Cons

- Hardware is a bit pricey
- Some features require add-ons

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Nicole Nelson 👑
Dec 8, 2024
★★★★★

Love this system

Implemented Olo across all 7 locations. Consistent performance and the staff scheduling makes multi-store management easy.

👍 Pros

- Inventory tracking
- Delivery integration
- Kitchen printer routing
- Guest profiles

👎 Cons

- None so far

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Patrick Lee 👑
Dec 8, 2024
★★★★☆

Does the job well

Great staff scheduling, decent mobile ordering. Support could be faster but they do resolve issues. Good value for a diner.

👍 Pros

- Kitchen display system
- Online ordering integration
- Loyalty program
- Real-time reporting
- Reliable

👎 Cons

- Offline mode is limited

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Margaret Rivera 👑
Dec 8, 2024
★★★☆☆

Some pros, some cons

Three stars because it's neither great nor terrible. Olo handles transactions fine but login issues for staff is a real problem.

👍 Pros

- Kitchen display system
- Menu customization
- Waitlist management

👎 Cons

- Reporting could be more detailed
- Hardware is a bit pricey
- Some features require add-ons

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Frances Davis 👑
Oct 17, 2024
★★★★☆

Does the job well

We've been on Olo for 16 months. Does everything we need. kitchen display system is great, wish the customer support hours are limited was better.

👍 Pros

- Kitchen display system
- Menu customization
- Reservation system
- Staff scheduling

👎 Cons

- Setup took longer than expected
- Offline mode is limited
- Integration options are limited

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Margaret Kim 👑
Sep 20, 2024
★★☆☆☆

Expected more

Can't recommend. We liked the tip management demo but real-world performance is poor. slow transaction processing constantly.

👍 Pros

- Kitchen display system
- Menu customization
- Affordable

👎 Cons

- The learning curve was steep
- Offline mode is limited
- Slow transaction processing
- Data loss after updates
- Integration failures with third-party apps

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✓ Would recommend
Margaret Kim 👑
Sep 6, 2024
★★★☆☆

Average experience

It works, but that's about it. menu customization is decent. We expected more from modifier handling based on the demos.

👍 Pros

- Inventory tracking
- Guest profiles

👎 Cons

- Reporting could be more detailed
- Hardware is a bit pricey

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✓ Would recommend