📊 Rating Breakdown

5 stars
14
4 stars
25
3 stars
21
2 stars
7
1 stars
4

📝 User Reviews (71)

Eugene Nguyen 👑
2w ago
★★★★☆

Works great for us

Good POS for the price. inventory management is excellent. Lost a star because reporting could be more detailed needs work. Would still recommend.

👍 Pros

- Customer tracking
- Multi-location sync
- Time clock

👎 Cons

- Reporting could be more detailed
- Customer support hours are limited
- Offline mode is limited

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✓ Would recommend
Joyce Barnes 👑
Oct 31, 2025
★★★★☆

Does the job well

Four months in and NCR Counterpoint is working well. Staff trained quickly on the purchase orders. Wish offline mode is limited was included.

👍 Pros

- Barcode scanning
- Multi-location sync
- Layaway feature

👎 Cons

- Receipt customization is basic

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✓ Would recommend
Tyler King 👑
Oct 24, 2025
★★★★☆

Mostly satisfied

Good POS for the price. customer tracking is excellent. Lost a star because integration options are limited needs work. Would still recommend.

👍 Pros

- Customer tracking
- Stock alerts
- Matrix inventory
- Modern interface

👎 Cons

- Setup took longer than expected
- Customer support hours are limited
- Integration options are limited

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✓ Would recommend
Angela Long 👑
Oct 20, 2025
★★★★★

Game changer for us

Our bookstore does 200+ transactions daily. NCR Counterpoint never skips a beat. stock alerts saves us hours every week.

👍 Pros

- Purchase orders
- Vendor management
- Time clock
- Good support
- Quick setup

👎 Cons

- None so far

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✓ Would recommend
Elizabeth Collins 👑
Oct 20, 2025
★★★☆☆

Average experience

It works, but that's about it. multi-location sync is decent. We expected more from price labeling based on the demos.

👍 Pros

- E-commerce integration
- Easy to use

👎 Cons

- The mobile app needs work
- Setup took longer than expected
- The learning curve was steep

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✓ Would recommend
Diana Brooks 👑
Oct 16, 2025
★★★★★

Perfect for our needs

Owner of gift shop here. NCR Counterpoint has been rock solid for 4 years. Support team is responsive and actually helpful.

👍 Pros

- Inventory management
- Gift card system
- Layaway feature
- Discount scheduling

👎 Cons

- None so far

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✓ Would recommend
Brittany Moore 👑
Oct 16, 2025
★★★★☆

Great system with minor issues

Good POS for the price. inventory management is excellent. Lost a star because the learning curve was steep needs work. Would still recommend.

👍 Pros

- Customer tracking
- Layaway feature
- Matrix inventory
- Affordable
- Modern interface

👎 Cons

- Offline mode is limited

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✓ Would recommend
Eric Sanders 👑
Sep 21, 2025
★★★☆☆

Decent but frustrating

Functional but underwhelming. barcode scanning sold us on NCR Counterpoint but the reality of integration failures with third-party apps wasn't mentioned in sales.

👍 Pros

- Returns processing
- Modern interface

👎 Cons

- Hardware is a bit pricey
- Setup took longer than expected

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✓ Would recommend
Henry Russell 👑
Sep 10, 2025
★★★★☆

Good POS, room to improve

Four months in and NCR Counterpoint is working well. Staff trained quickly on the gift card system. Wish receipt customization is basic was included.

👍 Pros

- Gift card system
- Returns processing
- Loyalty rewards
- Reliable

👎 Cons

- Some features require add-ons
- Customer support hours are limited

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✓ Would recommend
Tiffany Ross 👑
Aug 22, 2025
★★★★☆

Works great for us

Happy with our purchase. NCR Counterpoint runs our hardware store smoothly. The purchase orders took some getting used to but works well now.

👍 Pros

- Vendor management
- Price labeling
- Commission tracking
- Good support
- Quick setup

👎 Cons

- Reporting could be more detailed
- Setup took longer than expected

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✓ Would recommend