📊 Rating Breakdown

5 stars
14
4 stars
25
3 stars
21
2 stars
7
1 stars
4

📝 User Reviews (71)

Ruth Powell 👑
2d ago
★★★★☆

Happy with NCR Counterpoint

Upgraded from their older system. Big improvement in layaway feature. Still working out some kinks with some features require add-ons.

👍 Pros

- Multi-location sync
- Returns processing
- Price labeling
- Affordable
- Quick setup

👎 Cons

- The mobile app needs work
- Some features require add-ons

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Raymond White 👑
2d ago
★★★★☆

Does the job well

We've been on NCR Counterpoint for 10 months. Does everything we need. stock alerts is great, wish the offline mode is limited was better.

👍 Pros

- Inventory management
- Layaway feature
- Returns processing
- Stock alerts
- Time clock

👎 Cons

- Receipt customization is basic

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Lauren Powell 👑
2d ago
★★★☆☆

Decent but frustrating

Average POS system. Does the basics fine. gift card system works well but credit card processing failures has been frustrating. Considering options.

👍 Pros

- Inventory management

👎 Cons

- Reporting could be more detailed
- Hardware is a bit pricey

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Donna Ramos 👑
4d ago
★★★★★

Perfect for our needs

Switched from Square to NCR Counterpoint last year. Best decision we made. employee management and discount scheduling have streamlined our entire operation.

👍 Pros

- Customer tracking
- Employee management
- Time clock
- Good support
- Quick setup

👎 Cons

- None so far

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Willie Long 👑
4d ago
★★★☆☆

Decent but frustrating

Functional but underwhelming. returns processing sold us on NCR Counterpoint but the reality of data loss after updates wasn't mentioned in sales.

👍 Pros

- Sales analytics
- Vendor management
- Good support

👎 Cons

- Reporting could be more detailed

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Joyce Ross 👑
1w ago
★★★★★

Highly recommend NCR Counterpoint

Family thrift store for 30 years. NCR Counterpoint modernized our operations without complicating things. Exactly what we needed.

👍 Pros

- Inventory management
- Purchase orders
- Price labeling
- Customer database

👎 Cons

- None so far

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Kyle Ross 👑
1w ago
★★★☆☆

Room for improvement

We use NCR Counterpoint for our sporting goods store. multi-location sync is useful. However, printer connectivity problems has caused headaches. Looking at alternatives.

👍 Pros

- Customer tracking
- Sales analytics

👎 Cons

- The mobile app needs work

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Tyler King 👑
1w ago
★★★★★

Exceeded expectations

Quick service, reliable hardware, excellent multi-location sync. What more could you ask for? Been a customer for 2 years.

👍 Pros

- Barcode scanning
- Employee management
- Sales analytics
- Commission tracking
- Time clock

👎 Cons

- None so far

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Henry Martin 👑
1w ago
★★★★★

Excellent POS system!

If you're on the fence about NCR Counterpoint, just do it. We were hesitant at first but the returns processing and time clock won us over.

👍 Pros

- Barcode scanning
- Layaway feature
- Returns processing
- Loyalty rewards
- Quick setup

👎 Cons

- None so far

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Justin Collins 👑
1w ago
★☆☆☆☆

Don't make our mistake

Terrible experience. System down more than it's up. payment terminal disconnects is apparently a known issue they won't fix.

👍 Pros

- Customer database
- Reliable

👎 Cons

- Hardware is a bit pricey
- Some features require add-ons
- Integration options are limited
- Login issues for staff

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✓ Would recommend