📊 Rating Breakdown

5 stars
8
4 stars
15
3 stars
13
2 stars
4
1 stars
2

📝 User Reviews (42)

Henry Russell 👑
2d ago
★★☆☆☆

Looking for alternatives

Two stars because it occasionally works. credit card processing failures is a constant battle. Support takes days to respond.

👍 Pros

- Inventory management
- Price labeling

👎 Cons

- Receipt customization is basic
- Integration options are limited
- Slow transaction processing
- Integration failures with third-party apps

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✓ Would recommend
Carlos Hughes 👑
1w ago
★★☆☆☆

Would not recommend

Can't recommend. We liked the gift card system demo but real-world performance is poor. data loss after updates constantly.

👍 Pros

- Easy to use

👎 Cons

- The mobile app needs work
- Credit card processing failures
- Inventory sync issues between locations
- Reports showing incorrect data
- Slow transaction processing

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✓ Would recommend
Frank Walker 👑
1w ago
★★★☆☆

Mixed feelings

Middle of the road. Lightspeed Retail works for basic retail store needs. If you need advanced stock alerts, look elsewhere.

👍 Pros

- Multi-location sync
- Loyalty rewards
- Price labeling

👎 Cons

- Some features require add-ons

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✓ Would recommend
Brenda Walker 👑
1w ago
★★★★☆

Recommended with caveats

Solid POS system. purchase orders is excellent, sales analytics could use some improvement. Still recommend for thrift store.

👍 Pros

- Inventory management
- Price labeling
- Time clock
- Good support

👎 Cons

- Customer support hours are limited
- Receipt customization is basic

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✓ Would recommend
Nicole Carter 👑
Oct 31, 2025
★★★★☆

Solid choice overall

Happy with our purchase. Lightspeed Retail runs our sporting goods store smoothly. The gift card system took some getting used to but works well now.

👍 Pros

- Gift card system
- Layaway feature
- Time clock

👎 Cons

- Customer support hours are limited
- Integration options are limited

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✓ Would recommend
Amy Simmons 👑
Oct 28, 2025
★★★★☆

Solid choice overall

Upgraded from their older system. Big improvement in barcode scanning. Still working out some kinks with hardware is a bit pricey.

👍 Pros

- Purchase orders
- Customer database
- Modern interface

👎 Cons

- The mobile app needs work
- Some features require add-ons

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✓ Would recommend
Raymond White 👑
Oct 28, 2025
★★★★☆

Reliable and functional

Good POS for the price. purchase orders is excellent. Lost a star because integration options are limited needs work. Would still recommend.

👍 Pros

- Barcode scanning
- Vendor management
- Modern interface

👎 Cons

- Offline mode is limited

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✓ Would recommend
Robert Garcia 👑
Oct 7, 2025
★★★☆☆

Some pros, some cons

We use Lightspeed Retail for our jewelry store. layaway feature is useful. However, data loss after updates has caused headaches. Looking at alternatives.

👍 Pros

- Matrix inventory

👎 Cons

- Hardware is a bit pricey
- Offline mode is limited
- Receipt customization is basic

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✓ Would recommend
Megan Clark 👑
Oct 2, 2025
★★★★★

Finally found the right POS

Coming from an old-school register, Lightspeed Retail was a game changer. Easy setup, great training, and the employee management is fantastic.

👍 Pros

- Barcode scanning
- Purchase orders
- Vendor management
- Commission tracking
- Discount scheduling

👎 Cons

- None so far

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✓ Would recommend
Susan Wallace 👑
Sep 26, 2025
★★★☆☆

Mixed feelings

Three stars because it's neither great nor terrible. Lightspeed Retail handles transactions fine but payment terminal disconnects is a real problem.

👍 Pros

- Multi-location sync
- Sales analytics

👎 Cons

- Offline mode is limited

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✓ Would recommend