📊 Rating Breakdown

5 stars
16
4 stars
20
3 stars
8
2 stars
4
1 stars
2

📝 User Reviews (50)

Susan Taylor 👑
Sep 6, 2024
★★★★☆

Reliable and functional

Upgraded from their older system. Big improvement in menu customization. Still working out some kinks with reporting could be more detailed.

👍 Pros

- Reservation system
- Inventory tracking
- Staff scheduling
- Waitlist management
- Easy to use

👎 Cons

- Reporting could be more detailed
- Setup took longer than expected
- Integration options are limited

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Raymond Henderson 👑
Jul 10, 2024
★☆☆☆☆

Don't make our mistake

One star is generous. data loss after updates every single day. Going back to our old system.

👍 Pros

- Inventory tracking
- Good support

👎 Cons

- Hardware is a bit pricey
- Setup took longer than expected
- Offline mode is limited
- Inventory sync issues between locations
- Login issues for staff

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George Clark 👑
Apr 24, 2024
★★☆☆☆

Would not recommend

Disappointing experience with Lightspeed Restaurant. The happy hour pricing rarely works as advertised. system crashes during peak hours has cost us customers.

👍 Pros

- Loyalty program
- Easy to use

👎 Cons

- Setup took longer than expected
- System crashes during peak hours
- Inventory sync issues between locations
- Slow transaction processing

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Frank Price 👑
Apr 8, 2024
★☆☆☆☆

Complete waste of money

Avoid Lightspeed Restaurant. slow transaction processing from day one. Support is unresponsive. Cost us thousands in lost sales.

👍 Pros

- Waitlist management
- Affordable

👎 Cons

- The mobile app needs work
- Hardware is a bit pricey
- Credit card processing failures
- Inventory sync issues between locations
- Login issues for staff

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Rebecca Foster 👑
Feb 1, 2024
★★★★★

Exceeded expectations

Five stars because they earned it. Been with Lightspeed Restaurant for 3 years. Every update makes the system better.

👍 Pros

- Inventory tracking
- Easy to use
- Affordable
- Modern interface

👎 Cons

- None so far

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Lauren Powell 👑
Jan 15, 2024
★★★★☆

Mostly satisfied

Four stars because there's always room for improvement. That said, Lightspeed Restaurant handles our food truck well. table management is a highlight.

👍 Pros

- Reservation system
- Delivery integration
- Waitlist management
- Guest profiles
- Reliable

👎 Cons

- Some features require add-ons
- The learning curve was steep
- Offline mode is limited

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Frances Chen 👑
Dec 29, 2023
★★☆☆☆

Expected more

Looking to switch away from Lightspeed Restaurant. inventory sync issues between locations happens weekly. inventory tracking is okay but not worth the hassle.

👍 Pros

- Loyalty program

👎 Cons

- The mobile app needs work
- Setup took longer than expected
- Data loss after updates

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Chris Wood 👑
Nov 5, 2023
★★☆☆☆

Looking for alternatives

Looking to switch away from Lightspeed Restaurant. integration failures with third-party apps happens weekly. staff scheduling is okay but not worth the hassle.

👍 Pros

- Reliable

👎 Cons

- The learning curve was steep
- Inventory sync issues between locations
- Reports showing incorrect data
- Integration failures with third-party apps

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✓ Would recommend
Miguel Rodriguez 👑
Aug 23, 2023
★★★☆☆

Mixed feelings

We use Lightspeed Restaurant for our cafe. table management is useful. However, credit card processing failures has caused headaches. Looking at alternatives.

👍 Pros

- Course firing
- Guest profiles
- Easy to use

👎 Cons

- Reporting could be more detailed
- Some features require add-ons
- Offline mode is limited

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✓ Would recommend
Paul Graham 👑
Aug 4, 2023
★★★☆☆

Some pros, some cons

Mixed feelings about Lightspeed Restaurant. The tip management is great but we've had issues with payment terminal disconnects. Support helped eventually.

👍 Pros

- Table management
- Modifier handling
- Affordable

👎 Cons

- The mobile app needs work
- Some features require add-ons

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✓ Would recommend