📊 Rating Breakdown

5 stars
73
4 stars
83
3 stars
31
2 stars
15
1 stars
6

📝 User Reviews (208)

Tiffany Adams 👑
Sep 4, 2025
★★★★★

Perfect for our needs

Coming from an old-school register, Lavu was a game changer. Easy setup, great training, and the split check feature is fantastic.

👍 Pros

- Kitchen display system
- Staff scheduling
- Real-time reporting
- Reliable
- Quick setup

👎 Cons

- None so far

Was this helpful?
✓ Would recommend
Karen Ross 👑
Aug 28, 2025
★★★☆☆

Mixed feelings

Mixed feelings about Lavu. The online ordering integration is great but we've had issues with payment terminal disconnects. Support helped eventually.

👍 Pros

- Delivery integration
- Good support
- Quick setup

👎 Cons

- The learning curve was steep
- Customer support hours are limited

Was this helpful?
✓ Would recommend
Eugene Hill 👑
Aug 28, 2025
★★★★★

Love this system

Implemented Lavu across all 8 locations. Consistent performance and the online ordering integration makes multi-store management easy.

👍 Pros

- Reservation system
- Loyalty program
- Delivery integration
- Modifier handling
- Easy to use

👎 Cons

- None so far

Was this helpful?
✓ Would recommend
Sharon Richardson 👑
Aug 28, 2025
★★★★★

Game changer for us

Our cafe does 200+ transactions daily. Lavu never skips a beat. split check feature saves us hours every week.

👍 Pros

- Table management
- Online ordering integration
- Loyalty program
- Easy to use
- Quick setup

👎 Cons

- None so far

Was this helpful?
✓ Would recommend
Amanda Wright 👑
Aug 22, 2025
★★☆☆☆

Frustrating experience

Disappointing experience with Lavu. The inventory tracking rarely works as advertised. credit card processing failures has cost us customers.

👍 Pros

- Modifier handling
- Waitlist management
- Easy to use

👎 Cons

- Receipt customization is basic
- System crashes during peak hours
- Credit card processing failures
- Reports showing incorrect data
- Integration failures with third-party apps

Was this helpful?
✓ Would recommend
James Sanders 👑
Aug 15, 2025
★★★★☆

Solid choice overall

Overall very happy with Lavu. The staff scheduling works great. Knocked off one star because hardware is a bit pricey, but nothing major.

👍 Pros

- Real-time reporting
- Delivery integration
- Guest profiles

👎 Cons

- Setup took longer than expected
- The learning curve was steep

Was this helpful?
✓ Would recommend
Diane Anderson 👑
Aug 15, 2025
★★☆☆☆

Frustrating experience

Looking to switch away from Lavu. system crashes during peak hours happens weekly. split check feature is okay but not worth the hassle.

👍 Pros

- Loyalty program

👎 Cons

- Setup took longer than expected
- Customer support hours are limited
- Integration options are limited
- Data loss after updates

Was this helpful?
✓ Would recommend
Willie Long 👑
Aug 15, 2025
★★★★★

Outstanding product

Been using Lavu for 14 months now and couldn't be happier. The kitchen display system is exactly what we needed. Staff picked it up in no time.

👍 Pros

- Reservation system
- Happy hour pricing
- Easy to use

👎 Cons

- None so far

Was this helpful?
✓ Would recommend
Nancy Jenkins 👑
Aug 8, 2025
★★★★☆

Great system with minor issues

Upgraded from their older system. Big improvement in kitchen display system. Still working out some kinks with offline mode is limited.

👍 Pros

- Kitchen display system
- Waitlist management
- Guest profiles

👎 Cons

- Customer support hours are limited
- Offline mode is limited

Was this helpful?
✓ Would recommend
Betty Hamilton 👑
Aug 8, 2025
★★★☆☆

Mixed feelings

We use Lavu for our sports bar. tip management is useful. However, login issues for staff has caused headaches. Looking at alternatives.

👍 Pros

- Split check feature
- Kitchen printer routing
- Modifier handling

👎 Cons

- Customer support hours are limited
- Offline mode is limited
- Receipt customization is basic

Was this helpful?
✓ Would recommend