📊 Rating Breakdown

5 stars
73
4 stars
83
3 stars
31
2 stars
15
1 stars
6

📝 User Reviews (208)

Kevin Watson 👑
Sep 11, 2023
★★★★☆

Does the job well

Four months in and Lavu is working well. Staff trained quickly on the kitchen display system. Wish setup took longer than expected was included.

👍 Pros

- Mobile ordering
- Course firing
- Modern interface

👎 Cons

- Some features require add-ons
- The learning curve was steep
- Integration options are limited

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Scott Reed 👑
Aug 23, 2023
★★★★☆

Does the job well

We've been on Lavu for 14 months. Does everything we need. menu customization is great, wish the setup took longer than expected was better.

👍 Pros

- Staff scheduling
- Mobile ordering
- Waitlist management

👎 Cons

- The mobile app needs work
- Hardware is a bit pricey

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Susan Wallace 👑
Aug 23, 2023
★★★☆☆

Mixed feelings

We use Lavu for our bistro. reservation system is useful. However, payment terminal disconnects has caused headaches. Looking at alternatives.

👍 Pros

- Kitchen printer routing

👎 Cons

- The mobile app needs work
- Offline mode is limited
- Receipt customization is basic

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Luis Zhang 👑
Aug 4, 2023
★★★★★

Exceeded expectations

Family cafe for 30 years. Lavu modernized our operations without complicating things. Exactly what we needed.

👍 Pros

- Menu customization
- Tip management
- Delivery integration
- Reliable
- Affordable

👎 Cons

- None so far

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Frank Moore 👑
Aug 4, 2023
★★☆☆☆

Would not recommend

Disappointing experience with Lavu. The online ordering integration rarely works as advertised. slow transaction processing has cost us customers.

👍 Pros

- Kitchen printer routing
- Waitlist management

👎 Cons

- Integration options are limited
- System crashes during peak hours
- Reports showing incorrect data
- Payment terminal disconnects

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Diana Lee 🌱
Jul 15, 2023
★★★★☆

Great system with minor issues

Four months in and Lavu is working well. Staff trained quickly on the tip management. Wish offline mode is limited was included.

👍 Pros

- Kitchen display system
- Menu customization
- Tip management
- Modifier handling

👎 Cons

- The learning curve was steep
- Receipt customization is basic

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Chris Wood 👑
Jul 15, 2023
★★★★☆

Good POS, room to improve

Good system, good support. The inventory tracking is what sold us. Would love to see better some features require add-ons in future updates.

👍 Pros

- Inventory tracking
- Delivery integration
- Course firing
- Guest profiles

👎 Cons

- Setup took longer than expected
- Integration options are limited

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Benjamin Turner 👑
Jul 15, 2023
★★★☆☆

Average experience

We use Lavu for our fine dining establishment. kitchen display system is useful. However, inventory sync issues between locations has caused headaches. Looking at alternatives.

👍 Pros

- Happy hour pricing

👎 Cons

- Some features require add-ons
- The learning curve was steep

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Harold Nguyen 👑
Jun 26, 2023
★★★★☆

Does the job well

Good system, good support. The table management is what sold us. Would love to see better customer support hours are limited in future updates.

👍 Pros

- Table management
- Real-time reporting
- Reliable
- Quick setup

👎 Cons

- Reporting could be more detailed
- Hardware is a bit pricey
- Customer support hours are limited

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Ashley Miller 👑
Jun 26, 2023
★★☆☆☆

Would not recommend

Save yourself the trouble. Lavu has potential but printer connectivity problems and poor support make it not worth it.

👍 Pros

- Good support
- Quick setup

👎 Cons

- Some features require add-ons
- Offline mode is limited
- Inventory sync issues between locations

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✓ Would recommend