📊 Rating Breakdown

5 stars
28
4 stars
34
3 stars
13
2 stars
6
1 stars
3

📝 User Reviews (84)

Heather Kelly 👑
Mar 23, 2024
★★★★★

Highly recommend IT Retail

Family smoke shop for 30 years. IT Retail modernized our operations without complicating things. Exactly what we needed.

👍 Pros

- E-commerce integration
- Sales analytics
- Discount scheduling
- Modern interface
- Quick setup

👎 Cons

- None so far

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✓ Would recommend
Jerry Stewart 👑
Mar 6, 2024
★★★★☆

Works great for us

Good system, good support. The gift card system is what sold us. Would love to see better the learning curve was steep in future updates.

👍 Pros

- Customer tracking
- Purchase orders
- E-commerce integration

👎 Cons

- The mobile app needs work
- Offline mode is limited

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✓ Would recommend
Jennifer Wright 👑
Feb 18, 2024
★★★★★

Worth every penny

Been using IT Retail for 11 months now and couldn't be happier. The returns processing is exactly what we needed. Staff picked it up in no time.

👍 Pros

- Customer database
- Discount scheduling
- Easy to use
- Affordable

👎 Cons

- None so far

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✓ Would recommend
Brenda Park 👑
Feb 18, 2024
★★★★☆

Does the job well

Good system, good support. The gift card system is what sold us. Would love to see better integration options are limited in future updates.

👍 Pros

- Vendor management
- Commission tracking
- Matrix inventory
- Easy to use

👎 Cons

- Hardware is a bit pricey
- Some features require add-ons
- Customer support hours are limited

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✓ Would recommend
Raymond Ward 👑
Feb 1, 2024
★★★★☆

Recommended with caveats

Solid POS system. customer tracking is excellent, sales analytics could use some improvement. Still recommend for smoke shop.

👍 Pros

- Purchase orders
- Sales analytics
- Modern interface

👎 Cons

- Reporting could be more detailed
- Customer support hours are limited

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✓ Would recommend
Tom Cook 👑
Dec 11, 2023
★★★★★

Outstanding product

Switched from pen and paper to IT Retail last year. Best decision we made. customer tracking and time clock have streamlined our entire operation.

👍 Pros

- Customer tracking
- Returns processing
- Good support

👎 Cons

- None so far

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✓ Would recommend
Brenda Walker 👑
Nov 23, 2023
★★★★☆

Does the job well

Solid POS system. multi-location sync is excellent, customer database could use some improvement. Still recommend for toy store.

👍 Pros

- Employee management
- Sales analytics
- Commission tracking
- Modern interface

👎 Cons

- Setup took longer than expected
- Customer support hours are limited

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✓ Would recommend
Sharon Richardson 👑
Oct 18, 2023
★★★★★

Exceeded expectations

The purchase orders feature alone pays for itself. Add in loyalty rewards and it's a no-brainer for any grocery store.

👍 Pros

- Gift card system
- Stock alerts
- Sales analytics
- Commission tracking
- Discount scheduling

👎 Cons

- None so far

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✓ Would recommend
Nancy Jenkins 👑
Sep 29, 2023
★★★★☆

Recommended with caveats

Good system, good support. The customer tracking is what sold us. Would love to see better hardware is a bit pricey in future updates.

👍 Pros

- Returns processing
- Customer database
- Easy to use
- Modern interface

👎 Cons

- Hardware is a bit pricey
- Receipt customization is basic

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✓ Would recommend
Lauren Howard 👑
Sep 29, 2023
★★★★☆

Does the job well

Does what it promises. The multi-location sync is particularly useful for our grocery store. Minor gripes but overall satisfied.

👍 Pros

- Purchase orders
- Commission tracking
- Modern interface

👎 Cons

- Offline mode is limited
- Receipt customization is basic

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✓ Would recommend